More than 3 devices althouth I have only one!

[Pappus]

Spotify is still deleting my offline playlists on my Android smartphone. Every 1-3 weeks I have to download everything new it's getting very annoying! I am spotify user of the first hour and I've recommend it to many friends and I have the fealing from version update to version update the software is getting worse!

I deactivated playstore update so I can deny one reason why offline playlists are getting deleted. Now it gives me the error message "you have more than 3 offline devices so offline music is deleted" but I use offline music only with this phone!

I've already cleared cache for like a 100 times..WHAT IS THE FIX FOR THIS ISSUE? I'm really thinking about to switch to a competitor if spotify still deletes my lists in the next weeks...

[MichaelW]

Hi there,
Welcome at the Spotify Community!

Hmm, it sounds like someone might be using your account.

I suggest you to:

1. Change the password through your account.
2. Sign out on all devices (everywhere, including yourself).
3. Check if your e-mail address hasn't been changed.

Let me know if that didn't help! Thank you.