Music constantly jumping

[cheapiej]

• Hi

I am on the Premium plan using it on an Android phone. Over the past couple of weeks my music started to jump like a scratched cd. It started off just a couple of jumps per song but now its nearly every 10 secs which is incredibly annoying.  

I have reinstalled Spotify a few times to fix it however nothing seems to be working. 

Anyone else having this problem? How do I fix it?

[Mihail]

Hey @cheapiej,

Thanks for reaching out! 

We hope you don’t mind us replying now as we just stumbled upon this thread. Just to confirm, have you tried a clean reinstall of the Spotify app on your device? We recommend the steps in that guide, as they’re very thorough and make sure no damaged leftover files remain.. These changes tend to solve issues like the one you're experiencing. Give your device a quick restart as well before you open the newly installed app.

If that doesn't fix things, could you let us know if the sound issues come up on another device or when you log in with a friend or family members account? This way we can check whether the cause for this behavior is account or device related.

Keep us posted! We'll be happy to lend a hand if you need more help.