Music is Greyed out on Mobile

[SirSpiffy]

Plan

Premium

Country

 United Kingdom

Device

Samsung S8

Operating System

Android Oreo

My Question or Issue

 I downloaded a MP3 file and added it to my laptop's spotify as a local file and it appears there and can play in Spotify on my Windows laptop. Due to the sync, I also see the local file on my android in a playlist however it is greyed out and unable to play. It works on the laptop, but not on the phone. Please advise.

[Nico]

Hey @SirSpiffy! Welcome to the Spotify Community. ^^

That doesn't sound cool.

If after adding them to the desktop app you don’t see them on your mobile or tablet, check the following:

• You're logged in to the same account on both your desktop and your mobile or tablet.
• Your devices are connected to the same WiFi network.
• You have the latest version of the Spotify app installed (on both devices).
• Your device's firmware is up-to-date. 

Let me know if that helps, thanks! ^^

Peace

[SirSpiffy]

Hi Nico,

I believe I am following all those conditions. I see the song but it won't play on mobile. Thanks.

[Joe]

Did you download the playlist(s) containing the local files to your mobile as described here?

[SirSpiffy]

Yes, everything other than that file downloads. It remains greyed out.

[SirSpiffy]

Please advise on what to do.