Music offline delete on my phone

[jalygann]

Premium

Country france

Device

Samsung A8 2018

Operating System

 Android 

My Question or Issue

Every time I restart my phone, all my downloaded songs disappear on my SD card

I have to sync them again.

[Luan · Accepted solution]

Hey, @jalygann 
Welcome to Spotify Community and thanks for reaching out here!

Considering the downloads are disappearing from your SD Card, maybe you should check if it is compromised (dislodged, corrupted, etc.) and fix it, if necessary. In the meanwhile, I recommend that you try to perform a clean reinstallation of the app on your device.  Here is the step-by-step.

Related support article:

• I need help with my downloads

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

[jalygann]

Spoiler

Spoiler

Thanks , for the answer . I already do this before and it doesn't work.

And mys card is okay.

Another solution?

[Luan]

Just to confirm, are you sure you've performed the clean reinstallation? It is different than the quick reinstallation... I'm searching for other possibilities as well. 

[jalygann]

Not sure , I'm gonna try again and let you know

[jalygann]

I think the problem is fixed. I restarted my phone and songs are still there. We gonna see in few days . Thank you very much for the help

[Luan]

That sounds perfect! Please, keep me posted.

[jalygann]

Tried again today , turn my phone off .

All my songs are still there.

Thanks for your help.

Have a nice day 

[Petya]

Hey @jalygann,

Thanks for getting back to us! 

We're happy to see that @Luan suggestion worked out well for you! It's great that you've marked it as a Solution to help other users in the same situation.

Let us know if there's anything else Spotify-related we could lend you a helping hand with 🙂 

Enjoy your music!

[Luan]

Happy to know that my answer was useful to you. 

And remember that you can count on us, always, when necessary! 💚

Have a great day!

Best Regards,
hezorg

[jalygann]

So finally the issue came back. All my music are deleted on my phone when I turn it on off .