Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 66530 Views
  • 68 replies
  • 26 likes
  • 66530 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28881 Views
  • 5 replies
  • 0 likes
  • 28881 Views
  • 5 replies
  • 0 likes

Spotify randomly stops playing while in offline mode

PlanPremiumDeviceSamsung Galaxy A50Operating SystemAndroid 10 My Question or IssueSpotify randomly stops playing music and podcasts. This only happens when the device does not have an internet connection. This happens regardless whether Spotify set t...

  • Visitor
  • Plan Premium Device Samsung Galaxy A50 Operating System Android 10   My Question or Issue Spotify randomly stops playing music and podcasts. This only happens when the device does not ha...
  • 1608 Views
  • 0 replies
  • 3 likes
  • 1608 Views
  • 0 replies
  • 3 likes

Superuser Contribution Spotify Stations Freezes on Call End

PremiumCountryUnited StatesDeviceGoogle Pixel 3AOperating SystemAndroid 10 My Question or IssueWhile using the Spotify Stations app, if I pick up an incoming call, the banner in the notifications area disappears, and I need to go back into the app to...

  • Visitor
  • Premium Country United States Device Google Pixel 3A Operating System Android 10   My Question or Issue While using the Spotify Stations app, if I pick up an incoming call, the banner i...
  • Ivan
  • Spotify Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

App on Huawei p30 pro crashes every 10 minutes.

PlanPremiumCountryGuatemalaDeviceHuawei p30 proOperating SystemAndroid 10, EMUI 10 My Question or Issue Hello. Im having problems with the app, it closes every 10 minutes I need to reopen the app to play the music. I already deleted the cache, I dele...

  • Visitor
  • Plan Premium Country Guatemala Device Huawei p30 pro Operating System Android 10, EMUI 10   My Question or Issue   Hello. Im having problems with the app, it closes every 10 minu...
  • 490 Views
  • 0 replies
  • 0 likes
  • 490 Views
  • 0 replies
  • 0 likes

Superuser Contribution Playlist returning to first song

PlanPremiumCountryAustralia DevicePC, iPhone X, PS4 My IssueHi Community, Needing some help please regarding Playlists - I'll try and explain the best as possible below. I have a Playlist with 1,132 songs, regardless of what song I am listening to (e...

  • Newbie
  • Plan Premium Country Australia   Device PC, iPhone X, PS4   My Issue Hi Community,   Needing some help please regarding Playlists - I'll try and explain the best as possible...
  • Mario
  • Spotify Legend
  • 1086 Views
  • 3 replies
  • 3 likes
  • 1086 Views
  • 3 replies
  • 3 likes

Solved!!Superuser Contribution Can only download daily mix on desktop if downloaded before on mobile

I am only given the option to download a daily mix on desktop app if I have before downloaded that daily mix on Android app. On desktop app (Windows 10) : for some daily mixes I am given the option to download, for others the sliding button is not sh...

  • Regular
  • I am only given the option to download a daily mix on desktop app if I have before downloaded that daily mix on Android app.   On desktop app (Windows 10) : for some daily mixes I am given the...
  • Elena
  • Moderator
  • 734 Views
  • 1 replies
  • 0 likes
  • 734 Views
  • 1 replies
  • 0 likes

Get audio analysis using SpotifyAppRemote

In my Android app, I want to visualize the audio beats. By using the Quick Start I can get authorized and get notifications for the currently playing song which is a good starting point already.But I see no API (yet?) to access the audio-analysis. Do...

  • Visitor
  • In my Android app, I want to visualize the audio beats.  By using the Quick Start I can get authorized and get notifications for the currently playing song which is a good starting point a...
  • 246 Views
  • 0 replies
  • 0 likes
  • 246 Views
  • 0 replies
  • 0 likes

Facebook account

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountryUnited states DeviceSamsung Galaxy s9Operating SystemAndroid My Question or IssueI have kind of weird situati...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country United states  Device Samsung Galaxy s9 ...
  • 引きこもり
  • Roadie
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

Galaxy s20 free 6 month premium not working

PlanFree/PremiumCountryUSDeviceSamsung Galaxy S20+Operating System My Question or IssueI'm not able to redeem my free 6 month premium, it says im ineligible. I tried everything, talked to their support and they told me to bring this up to you guys. T...

  • Visitor
  • Plan Free/Premium Country US Device Samsung Galaxy S20+ Operating System   My Question or Issue I'm not able to redeem my free 6 month premium, it says im ineligible. I tried everything...
  • 引きこもり
  • Roadie
  • 916 Views
  • 1 replies
  • 0 likes
  • 916 Views
  • 1 replies
  • 0 likes

Plugging headphone to Android phone to make a phone call cause to music stop on synced SmartTV

I am listening music from my Samsung SmartTV which synced with my Android phone.But when I plug headphone to Android phone to make a phone call ends up music stop on SmartTV and starts to play in headphones. PlanPremiumDeviceSamsung Galaxy S7 EdgeOpe...

  • Visitor
  • I am listening music from my Samsung SmartTV which synced with my Android phone. But when I plug headphone to Android phone to make a phone call ends up music stop on SmartTV and starts to play in h...
  • 339 Views
  • 0 replies
  • 0 likes
  • available devices
    headphone
  • 339 Views
  • 0 replies
  • 0 likes

Local files from pc to phone via playlist are sped up

PlanPremiumCountryGermanyDeviceAndroid 4.2.2Operating SystemAndroid 4.2.2 and Win10 My Question or IssueIf i add local files from my computer to a playlist and then download that playlist on my phone, these files are sped up. I tried redownlading the...

  • Casual Listener
  • Plan Premium Country Germany Device Android 4.2.2 Operating System Android 4.2.2 and Win10   My Question or Issue If i add local files from my computer to a playlist and then download ...
  • 569 Views
  • 0 replies
  • 0 likes
  • 569 Views
  • 0 replies
  • 0 likes

Music imported from PC speeds up

When i import music from my PC to my phone, and try to play it, it sounds like 2x or 3x the normal speed, and it only happens with my phone, in my PC sounds good.PlanPremiumCountryMexicoDeviceHUAWEI CUN-L03Operating SystemAndroid Lollipop My Question...

  • Casual Listener
  • When i import music from my PC to my phone, and try to play it, it sounds like 2x or 3x the normal speed, and it only happens with my phone, in my PC sounds good. Plan Premium Country Mexico Dev...
  • Kortap
  • Casual Listener
  • 862 Views
  • 5 replies
  • 0 likes
  • 862 Views
  • 5 replies
  • 0 likes

Spotify not connecting to Google

PlanPremiumCountryUiDeviceHuwaei p20Operating SystemAndroid My Question or IssueI've got a p20 when I try and connect devices from Spotify to the Google home. It just says connecting I know that the Google home works. Can connect a Android tablet. I ...

  • Regular
  • Plan Premium Country Ui Device Huwaei p20 Operating System Android   My Question or Issue I've got a p20 when I try and connect devices from Spotify to the Google home. It just says co...
  • 300 Views
  • 0 replies
  • 0 likes
  • 300 Views
  • 0 replies
  • 0 likes

Superuser Contribution Report issue

How do you report an issue with a track on Android, as there doesn't appear to be any options available? I've been forced to come to the Spotify Community website via the browser in order to ask this question. My reason for being here is this single....

  • Visitor
  • How do you report an issue with a track on Android, as there doesn't appear to be any options available? I've been forced to come to the Spotify Community website via the browser in order to ask this...
  • Mario
  • Spotify Legend
  • 350 Views
  • 3 replies
  • 0 likes
  • 350 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't share music to Instagram Stories

the choice to share music to the Instagram story disappears, so I can't to share the music I hear on Instagram.PlanFreeCountryIndonesiaDeviceXiaomi Redmi Note 5 ProOperating SystemAndroid PieMy Question or Issuethe option to share is missing

  • Visitor
  • the choice to share music to the Instagram story disappears, so I can't to share the music I hear on Instagram. Plan Free Country Indonesia Device Xiaomi Redmi Note 5 Pro Operating System And...
  • Mario
  • Spotify Legend
  • 1001 Views
  • 1 replies
  • 0 likes
  • Android
    Instagram Stories
  • 1001 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't share sings to my Instagram Story

PlanPremiumCountrySingaporeDeviceMi Max 2Operating SystemAndroid My Question or IssueI always used to be able to share songs to my instagram story. But recently the option wasn't available. I just updated both instagram and spotify thinking that was ...

  • Visitor
  • Plan Premium Country Singapore Device Mi Max 2 Operating System Android   My Question or Issue I always used to be able to share songs to my instagram story. But recently the option wa...
  • Mario
  • Spotify Legend
  • 466 Views
  • 3 replies
  • 1 likes
  • 466 Views
  • 3 replies
  • 1 likes

Superuser Contribution I cant seem to share a song to my IG stories. Help.

Hello, i have always shared songs tk my IG stories before.... but now that option/feature is missing... My apps are up to date. Im using Samsung galaxy a50

  • Regular
  • Hello, i have always shared songs tk my IG stories before.... but now that option/feature is missing...   My apps are up to date. Im using Samsung galaxy a50
  • Mario
  • Spotify Legend
  • 720 Views
  • 4 replies
  • 1 likes
  • 720 Views
  • 4 replies
  • 1 likes

Superuser Contribution How to look up the recent songs I've listened to

PlanFree/PremiumCountry Device(Android)Operating System(Android My Question or Issues:How to look up the recent songs I've listened to

  • Visitor
  • Plan Free/Premium Country   Device (Android) Operating System (Android   My Question or Issues: How to look up the recent songs I've listened to
  • Mario
  • Spotify Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Some song stops when casted to chromecast

PlanPremium DeviceOneplus7pro, samsung s8 and every device tested My Question or IssueSome song keeps playing but seems muted out when casted on chromecast. Other one stops. Both things happen at a certain point of the songs (where maybe previously t...

  • Newbie
  • Plan Premium   Device Oneplus7pro, samsung s8 and every device tested   My Question or Issue Some song keeps playing but seems muted out when casted on chromecast. Other one stops. B...
  • 308 Views
  • 0 replies
  • 0 likes
  • 308 Views
  • 0 replies
  • 0 likes

Não reproduz a música de um artista

PlanPremium famíliaCountryBrasil Device(Moto E6 plus) My Question or Issue Sempre que eu tento reproduzir as músicas do Red Velvet, tanto pelo celular quanto computador ou Ipad, a música simplesmente no toca. Quando tentei pelo desktop, apareceu uma ...

  • Casual Listener
  • Plan Premium família Country Brasil   Device (Moto E6 plus)     My Question or Issue   Sempre que eu tento reproduzir as músicas do Red Velvet, tanto pelo celular quant...
  • Mozer
  • Composer
  • 672 Views
  • 3 replies
  • 0 likes
  • 672 Views
  • 3 replies
  • 0 likes