Music randomly turns off and app closes.

[JessicaEstep]

Samsung Galaxy S22, Spotify app. While listening to music it will randomly stop playing a song after a random amount of time and the app closes. When app is reopened the song can only play from the beginning not from where it left off.

[Ivelina]

Hey @JessicaEstep,

Welcome to the Community and thanks for posting!

Have you by any chance noticed when this behavior started and if it was after an update of the app for example? Do you see any error messages when the app closes and does the issue persist if you've got Spotify playing in the background?

As a first step and if you haven't already tried, I recommend giving the app a clean reinstall as it can help resolve different issues with the performance. In this article you'll find the detailed reinstallation steps.

Hope this helps and keep us posted 🙂