My Spotify is already paid, and still being free account

[MarioPersua]

I paid but my Spotify still being the free account. What can I do?

[Daniel]

Can you try checking your Account page?
Also, make sure you're using the right account details as it's easy to mix up Spotify Accounts and Facebook accounts

[MarioPersua]

##- I only have 1 account, and I dont know what happen whit this. I uninstalled de app, and instal it again and the problem still being there-##

[Daniel]

I recommend you contact Spotify Support using the form here or on Twitter using the handle @SpotifyCares.

Note: When emailing you will get an automated reply at first, however if you need to chase them just reply to the email as it does get monitored.

[Elly70]

I have the same problem but mailing doesn't help.
5 days and three mails .... nothing

[Daniel]

---

@Elly70 wrote:
I have the same problem but mailing doesn't help.
5 days and three mails .... nothing

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@try their twitter support @SpotifyCares

[user-removed]

I have a similar problem. Spotify tried to charge me twice in one month. Second payment did not go through and it cut off my premium subscription

[user-removed]

@butters9919

You will need to get in touch with the customer services team directly using the online contact form and they will be able to assist you with this.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible. Give it 24 to 48hrs, also make sure you're checking your Spam folder because sometimes emails might end up there.