My downloaded music has all disappeared. I'm livid.

[Lynnejones]

None of the below information is required. However, the more you provide the easier it will be for us to try 

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I have used premium for years. Now suddenly, i go on holiday, to a country I've been to many times and ALL of my downloaded music has just gone! Im furious and this will spoil my holiday. 

[Petya]

Hey @Lynnejones,

Thanks for reaching out! 

Several things to consider:  

1.  Have you reinstalled your app recently? 

2. Do you use an SD card? 

We'll be keeping an eye on your reply 🙂