My phone doesn't recognize my spotify premium!

[akilzon]

hey!

Every time i pay for spotify premium my phone won't let me listen to offline playlists i get the message that i have to pay for spotify premium in order to listen offline mode but i have already payed for it, and i can't get it to work, please help!

[Taylor]

Hi,

Please note it can take some time for a premium subscription to activate across all devices.

1) Have you checked your Subscriptions page to make sure you are successfully premium?
2) Does Spotify desktop say 'Spotify premium' at the top?
3) Try logging out/in and/or reinstalling Spotify.
4) Make sure you're logging in with the right account; it's very easy to have both facebook and Spotify details!

Anthony 🙂

[akilzon]

My desktop says "upgrade" at the top right, and i've tried to reinstall and relog to my account. Also checked my spotify subsription page and it says im premium.

[akilzon]

I actualy got it to work after reinstalling it the second time, appreciate your help, thank you!

[Taylor]

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@akilzon wrote:

I actualy got it to work after reinstalling it the second time, appreciate your help, thank you!

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Cool, glad it worked out in the end 🙂

Anthony

[crw777]

Whats the fix for this?

[pchin]

I have re-installed several times but futile. Still no joy. 😞

[MattSuda]

@crw777 @pchin 

There is currently a problem that is causing premium to not activate.

This should be fixed soon.

Sorry for the inconvenience. 

[pchin]

Thanks for the feedback MattSuda 🙂

[MattSuda]

@pchin 

You're welcome!

Spotify is currently looking into the problem right now, so hopefully it will be fixed today.

[cyann599]

This is still not working not working for me. Many reinstalls later still no