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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42935 Views
  • 66 replies
  • 25 likes
  • 42935 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878253 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878253 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26445 Views
  • 4 replies
  • 0 likes
  • 26445 Views
  • 4 replies
  • 0 likes

Problem with songs / artists

Hi, i write from chile to ask a question, why there are songs / artists that are available on computer and on my phone are not available ? . An example of this is what happens with the band Tiro de Gracia , which is available on the computer but not ...

  • Newbie
  • Hi, i write from chile to ask a question, why there are songs / artists that are available on computer and on my phone are not available ? . An example of this is what happens with the band Tiro de G...
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

Can't share on Twitter.

I cannot share songs on Twitter from Android. I've tried disconnecting from the desktop app and reconnecting, but no luck. Also, looked up any possible solutions but the posts that I found are more than a year old.Any ideas?

  • Newbie
  • I cannot share songs on Twitter from Android. I've tried disconnecting from the desktop app and reconnecting, but no luck. Also, looked up any possible solutions but the posts that I found are more t...
  • 437 Views
  • 0 replies
  • 0 likes
  • Sharing on Twitter
  • 437 Views
  • 0 replies
  • 0 likes

"Now playing" bar in bottom screen disapears

Randomly the "Now playing" bar at the bottom of the Spotify screen disapears. If I touch another track it may apear again, but not always. I have had this issue before on my Galaxy S4, but after I started to use Heos with Spotify Connect it happens a...

  • Newbie
  • Randomly the "Now playing" bar at the bottom of the Spotify screen disapears. If I touch another track it may apear again, but not always. I have had this issue before on my Galaxy S4, but after I st...
  • Henkpieter
  • Newbie
  • 1202 Views
  • 1 replies
  • 0 likes
  • 1202 Views
  • 1 replies
  • 0 likes

Playing offline mp3's on Android

Hello everyone! I hope somebody can help me out. I've got some mp3's stored on my computer, and added them to a playlist on the Spotify-app on my computer. I can now play them on my computer. If I open the same playlist on my Android-phone or -tablet...

  • Casual Listener
  • Hello everyone!   I hope somebody can help me out. I've got some mp3's stored on my computer, and added them to a playlist on the Spotify-app on my computer. I can now play them on my computer...
  • Mattosaurus
  • Community Legend
  • 574 Views
  • 3 replies
  • 0 likes
  • 574 Views
  • 3 replies
  • 0 likes

Can't Share song in Spotify with non-Facebook users

Hello When i want to share a song with one of my friends who i'm following him and is a non-Facebook user, i can't share the song by entering his username and all people who are shown to me, are the friends in my Facebook account which i've synced wi...

  • Newbie
  • Hello   When i want to share a song with one of my friends who i'm following him and is a non-Facebook user, i can't share the song by entering his username and all people who are shown to me,...
  • 340 Views
  • 0 replies
  • 0 likes
  • 340 Views
  • 0 replies
  • 0 likes

Solved!! Spotify only repeats one song

I want to listen to a playing, but Spotify only plays one song all the time, when I switch it plays only the song I switched to.I have got Spotify Free

  • Casual Listener
  • I want to listen to a playing, but Spotify only plays one song all the time, when I switch it plays only the song I switched to. I have got Spotify Free
  • atom1989
  • Community Legend
  • 3138 Views
  • 6 replies
  • 0 likes
  • problems
  • 3138 Views
  • 6 replies
  • 0 likes

Can not log in IOS and Android.

Hi I can not log in to Spotify after installing the app. To reproduce:Install SpotifyAttempt to launch Spotify.Log inWrite username and PasswordPress Log inLog in is not possibleSystem information: Mobile (Android):Modelnumber: LG-E460 (LG Optimus L7...

  • Regular
  • Hi I can not log in to Spotify after installing the app.   To reproduce: Install Spotify Attempt to launch Spotify. Log in Write username and Password Press Log in Log in is not possibl...
  • 379 Views
  • 0 replies
  • 0 likes
  • 379 Views
  • 0 replies
  • 0 likes

A media player should play media as requested

I have: 1. Downloaded playlists onto my device.2. Gone into offline mode now.3. Disabled data from my phone. Mobile data is deactivated and wifi is off. I'm not in flight mode so I can get phone calls. I start playing an offline playlist from the 3rd...

  • Roadie
  • I have:   1. Downloaded playlists onto my device. 2. Gone into offline mode now. 3. Disabled data from my phone. Mobile data is deactivated and wifi is off. I'm not in flight mode so I can g...
  • EarlPurple
  • Roadie
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

HELP! Off line songs too much space???

So I downloaded around 145 songs for off line listening. This takes like 2.4GB in extreme quality. However, I've read in some forums that extreme quality songs take like 2.4 Mb per minute, so 2.4 GB for 145 songs wouldn't make any sense. I want to kn...

  • Regular
  • So I downloaded around 145 songs for off line listening. This takes like 2.4GB in extreme quality. However, I've read in some forums that extreme quality songs take like 2.4 Mb per minute, so 2.4 GB ...
  • Mattosaurus
  • Community Legend
  • 347 Views
  • 3 replies
  • 0 likes
  • 347 Views
  • 3 replies
  • 0 likes

A multitude of issues and problems with Android app - and a possible solution for me

I've been avoiding posting on this forum as I've been hoping that Spotify would sort out my issues via email as I'd searched the forums and there didn't seem to be any fixes for the problems I was having . However, I first emailed Spotify on 14 June ...

  • Casual Listener
  • I've been avoiding posting on this forum as I've been hoping that Spotify would sort out my issues via email as I'd searched the forums and there didn't seem to be any fixes for the problems I was ha...
  • tahirk
  • Casual Listener
  • 7295 Views
  • 6 replies
  • 1 likes
  • 7295 Views
  • 6 replies
  • 1 likes

Wired headset button priority

Hello, can someone please advice on how to forbid Spotify from using the wired headset button (Bose IE2)? When the phone (SGS5 on KitKat) is in my pocket, I'm used to press headset button to start PowerAMP. The moment I install Spotify it takes the p...

  • Newbie
  • Hello, can someone please advice on how to forbid Spotify from using the wired headset button (Bose IE2)? When the phone (SGS5 on KitKat) is in my pocket, I'm used to press headset button to start Po...
  • 254 Views
  • 0 replies
  • 0 likes
  • 254 Views
  • 0 replies
  • 0 likes

Restoring saved music after flashing new rom

Hello My music is stored on my sd card but after flashing a new rom (wiping cache), Spofity doesn't seems to find the files on the sd card. I have to download every single track again ... Is there a solution for this, or is this normal? Thanks. Fred

  • Newbie
  • Hello   My music is stored on my sd card but after flashing a new rom (wiping cache), Spofity doesn't seems to find the files on the sd card. I have to download every single track again ... &...
  • 244 Views
  • 0 replies
  • 1 likes
  • 244 Views
  • 0 replies
  • 1 likes

Control spotify on android from PC via bluethoot

I have a PC and a samsung galaxy S4 and i want to be able to remotely control my spotify app on my phone VIA bluethoot from my pc. is this possible?

  • Visitor
  • I have a PC and a samsung galaxy S4 and i want to be able to remotely control my spotify app on my phone VIA bluethoot from my pc. is this possible?
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

Solved!! Missing albums/artists/songs only on android device

This issue just occured today. Only one album which I added today on a desktop PC is in my mobile device library. All other albums/songs/artists do not come up im 'my music' on my HTC M8 with spotify v 2.6.0.813. If I add a new album on the desktop o...

  • Regular
  • This issue just occured today.  Only one album which I added today on a desktop PC is in my mobile device library. All other albums/songs/artists do not come up im 'my music' on my HTC M8 with s...
  • user-removed
  • Not applicable
  • 1935 Views
  • 1 replies
  • 0 likes
  • 1935 Views
  • 1 replies
  • 0 likes

Spotify divides my battery capacity by 4, right?

Hello everyone, I installed Spotify on my PC and my 2013 Moto X (4.4.4) yesterday. I'm pretty impressed by the desktop app... works like a charm, respect.But today I realized that the battery capacity of the phone went in a few hours from 95% to 33%....

spotify_battery.png
  • Newbie
  • Hello everyone,   I installed Spotify on my PC and my 2013 Moto X (4.4.4) yesterday. I'm pretty impressed by the desktop app... works like a charm, respect. But today I realized that the&nbsp...
  • 256 Views
  • 0 replies
  • 1 likes
  • 256 Views
  • 0 replies
  • 1 likes

Solved!! Local files don't sync with mobile phone (Android)

So, since yesterday, my Spotify stopped syncing my local files in my phone.I checked and the local files folder is still the same.The older files still remain synced but new ones cannot be played Any ideas?

  • Regular
  • So, since yesterday, my Spotify stopped syncing my local files in my phone. I checked and the local files folder is still the same. The older files still remain synced but new ones cannot be played...
  • JUSTinNOLA
  • Casual Listener
  • 970 Views
  • 5 replies
  • 0 likes
  • Android
    local files
  • 970 Views
  • 5 replies
  • 0 likes

Problems using search on a playlist

Hello forum!I'm a premium user and very happy to pay for the service.I've found a problem that wasn't there before. Whenever I search on a playlist and play a song on it, the base for the shuffle becomes my search query. Just as well, when I search f...

  • Newbie
  • Hello forum! I'm a premium user and very happy to pay for the service. I've found a problem that wasn't there before. Whenever I search on a playlist and play a song on it, the base for the shuffle...
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Premium Package

I pay for the premium Package but it won't let me use any of its features skip songs etc. I've uninsalled and re installed the app several times with no joy. Gonna cancel if it's not sorted within a few days

  • Newbie
  • I pay for the premium Package but it won't let me use any of its features skip songs etc. I've uninsalled and re installed the app several times with no joy. Gonna cancel if it's not sorted within a ...
  • MattSuda
  • Spotify Star
  • 389 Views
  • 2 replies
  • 0 likes
  • 389 Views
  • 2 replies
  • 0 likes

Spotify not available in my country error on new phone

Hi, I got myself a new phone yesterday. Now i am trying to install spotify, which i already use for a couple of years, but it won't download because it says it is not available in my country. I live in Holland and it should be available. I think the ...

  • Newbie
  • Hi,   I got myself a new phone yesterday. Now i am trying to install spotify, which i already use for a couple of years, but it won't download because it says it is not available in my country...
  • MattSuda
  • Spotify Star
  • 812 Views
  • 1 replies
  • 0 likes
  • country
    Not Available
  • 812 Views
  • 1 replies
  • 0 likes