No internet connection login error

[Kerry10]

I am connected to Wi-Fi but it says no internet connection when I try to logon. Any reason why this is happening?

[Loxer · Accepted solution]

Hey, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest!