Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 46475 Views
  • 66 replies
  • 25 likes
  • 46475 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879745 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879745 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26837 Views
  • 4 replies
  • 0 likes
  • 26837 Views
  • 4 replies
  • 0 likes

Superuser Contribution Randomly stops playing

My Question or Issue Spotify just stops randomly when playing. I can go and push play and it starts again, but sometimes it stops more than once in a single song. I've uninstalled and reinstalled spotify and it still does it. How can I correct this? ...

  • Casual Listener
  •     My Question or Issue  Spotify just stops randomly when playing. I can go and push play and it starts again, but sometimes it stops more than once in a single song. I've uninstal...
  • Alfredo
  • Roadie
  • 946 Views
  • 3 replies
  • 1 likes
  • 946 Views
  • 3 replies
  • 1 likes

Private Session

PlanPremiumCountryUK DeviceSamsung Galaxy 9 My Question or Issue Why can I not get my spotify app into a private session it says social unavailable?

  • Newbie
  • Plan Premium Country UK   Device Samsung Galaxy 9   My Question or Issue  Why can I not get my spotify app into a private session it says social unavailable?
  • Loxer
  • Community Legend
  • 750 Views
  • 1 replies
  • 0 likes
  • 750 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify on Samsung Gear S3

PlanPremiumCountry U.S.DeviceSamsung Gear S3Operating System My Question or IssueThe app on the Samsung Gear S3 smart watch should be able to shuffle offline. For the longest time we have needed to be online to shuffle and I think this should be fixe...

  • Casual Listener
  • Plan Premium Country  U.S. Device Samsung Gear S3 Operating System   My Question or Issue The app on the Samsung Gear S3 smart watch should be able to shuffle offline. For the long...
  • premde_laprem
  • Casual Listener
  • 321 Views
  • 2 replies
  • 0 likes
  • 321 Views
  • 2 replies
  • 0 likes

Superuser Contribution email address rejected

Hi,I just downloaded Spotify for my tablet.When trying to log in by username (not via Facebook), I start typing in my email address, but as soon as I hit the '@' key, a red message says I need a username (as in not an email address). I have no idea w...

  • Casual Listener
  •     Hi, I just downloaded Spotify for my tablet. When trying to log in by username (not via Facebook), I start typing in my email address, but as soon as I hit the '@' key, a red messag...
  • SergioDavid
  • Roadie
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify and google home problems

It really pisses me off when spotify and google home products dont talk to each other after intial setup. This is not an isolated occurrence, it happens far too often when spotify doesnt recognizes the device (all exsisting). You guys need to sort**b...

  • Regular
  •  It really pisses me off when spotify and google home products dont talk to each other after intial setup. This is not an isolated occurrence, it happens far too often when spotify doesnt recogn...
  • SergioDavid
  • Roadie
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Triple click headset middle button to skip to previous track

Hi! For some odd reason triple pressing the headset middle button skips two tracks forward. Instead of this it should skip to either the beginning of current track or to previous track. Latest Spotify, Android Oreo 8.1. Please fix.Thanks.

  • Composer
  •   Hi!   For some odd reason triple pressing the headset middle button skips two tracks forward. Instead of this it should skip to either the beginning of current track or to previous tra...
  • SergioDavid
  • Roadie
  • 637 Views
  • 1 replies
  • 2 likes
  • 637 Views
  • 1 replies
  • 2 likes

Need to redownload songs everyday

PlanPremiumCountry GermanyDeviceHuawei Mate 9Operating SystemAndroid Oreo My Question or Issue For a couple of days ago I have to redownload random songs of my playlists everyday. Is it because of a sync problem or something?

  • Casual Listener
  • Plan Premium Country  Germany Device Huawei Mate 9 Operating System Android Oreo   My Question or Issue  For a couple of days ago I have to redownload random songs of my...
  • Noah
  • Spotify Star
  • 1562 Views
  • 1 replies
  • 0 likes
  • 1562 Views
  • 1 replies
  • 0 likes

Minha conta está comprometendo o uso do aplicativo

PlanPremiumCountryBrazilDeviceMoto E4Operating SystemAndroid 7.1 My Question or IssueMeu aplicativo está muito lento quando logado com minha conta, o app fica muito travado, demora muito pra acessar minha biblioteca e fazer pesquisas, dar play nas mú...

  • Casual Listener
  • Plan Premium Country Brazil Device Moto E4 Operating System Android 7.1   My Question or Issue Meu aplicativo está muito lento quando logado com minha conta, o app fica muito travado, ...
  • Bittencourt
  • Spotify Star
  • 504 Views
  • 4 replies
  • 0 likes
  • 504 Views
  • 4 replies
  • 0 likes

Superuser Contribution Daily Mix and the selection of songs in them

PlanPremiumCountryRussia DeviceHonor 8Operating SystemAndroid 7.0 My Question or Issue I apologize for the spelling, I used Google Translate.When I was an ordinary user and used a free version (to test the application's features, etc.), I added a few...

  • Regular
  • Plan Premium Country Russia   Device Honor 8 Operating System Android 7.0   My Question or Issue  I apologize for the spelling, I used Google Translate. When I was an ordin...
  • NotFunnyMan
  • Regular
  • 331 Views
  • 2 replies
  • 0 likes
  • 331 Views
  • 2 replies
  • 0 likes

music timeout

PlanPremiumCountryRomania Operating SystemAndroid Oreo My Question or IssueI can't find the music timeout option. I thought there was one. Is it even included?

  • Visitor
  • Plan Premium Country Romania   Operating System Android Oreo   My Question or Issue I can't find the music timeout option. I thought there was one. Is it even included? 
  • user-removed
  • Not applicable
  • 381 Views
  • 2 replies
  • 0 likes
  • 381 Views
  • 2 replies
  • 0 likes

Solved!! Question About Lyric Availability on Spotify

PlanPremiumCountryUSA DevicePretty sure it was Sony smart TV, might have been my PS4Operating SystemAndroid or whatever PS4 OS is called, but app is identical on bothMy Question or Issue The other day after leaving Spotify on, I returned to see song ...

  • Casual Listener
  • Plan Premium Country USA  Device Pretty sure it was Sony smart TV, might have been my PS4 Operating System Android or whatever PS4 OS is called, but app is identical on both M...
  • Sajiky
  • Casual Listener
  • 1475 Views
  • 2 replies
  • 1 likes
  • 1475 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify says my music isn't downloaded even though it is still in my phone

PlanPremiumCountry United StatesDeviceMoto 5GOperating SystemAndroid My Question or Issue This happens quite often and I'm honestly tired of it and can't find a to it. Pretty much what happens is if my phone ever dies from forgetting to charge it or ...

  • Newbie
  • Plan Premium Country  United States Device Moto 5G Operating System Android   My Question or Issue  This happens quite often and I'm honestly tired of it and can't find a to ...
  • Jayowend
  • Casual Listener
  • 393 Views
  • 2 replies
  • 0 likes
  • 393 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playlist playback

I'm in the US, have a premium account, and I have the lg g7. (Android) I want to know why when I'm playing playlists that I made the music will stop playing and a song not on my list will start. When I open up the app it says that it is playing on we...

  • Newbie
  • I'm in the US, have a premium account, and I have the lg g7. (Android) I want to know why when I'm playing playlists that I made the music will stop playing and a song not on my list will start. When...
  • Alfredo
  • Roadie
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline music

PlanPremiumCountry TurkeyDeviceSony Xperia Z3Operating SystemAndroid 6.0.1 My Question or Issue Spotify files are still in my phone memory but in spotify my offline music dont seem

  • Visitor
  • Plan Premium Country  Turkey Device Sony Xperia Z3 Operating System Android 6.0.1   My Question or Issue  Spotify files are still in my phone memory but in spotify my offline...
  • Alfredo
  • Roadie
  • 471 Views
  • 1 replies
  • 0 likes
  • 471 Views
  • 1 replies
  • 0 likes

Solved!! Are There 2 Different Spotify Apps...?

Spotify there's seems to be 2 different types of Spotify Apps out there to download...one from Google Play has the same exact features I stopped using the App, to begin with..."No Explicit Lyric" button...the one App my 16 yo son has he downloaded fr...

  • Newbie
  • Spotify there's seems to be 2 different types of Spotify Apps out there to download...one from Google Play has the same exact features I stopped using the App, to begin with..."No Explicit Lyric" but...
  • Loxer
  • Community Legend
  • 2655 Views
  • 1 replies
  • 0 likes
  • 2655 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify pauses in less then a second after hitting play

PlanPremiumCountry DeviceHappens on Any and All (mostly using Huawei P9) My Question or Issue Issue is that all of a sudden I cant listen to music anymore.I hit play and less than a second later spotify is in pause mode. I have to restart all devices...

  • Casual Listener
  • Plan Premium Country   Device Happens on Any and All (mostly using Huawei P9)     My Question or Issue  Issue is that all of a sudden I cant listen to music anymore. I h...
  • pitrzusti
  • Newbie
  • 442 Views
  • 2 replies
  • 1 likes
  • 442 Views
  • 2 replies
  • 1 likes

Superuser Contribution Why can't I share my Playlist on my Instagram story?

PlanPremium (still have the 3 month trial) CountryUSDeviceSamsung Galaxy S7Operating SystemIdk My Question or IssueWhen I try to go and share a Playlist to my Instagram story, that option doesn't exist. Instead, it offers me to share it to my direct ...

  • Newbie
  • Plan Premium (still have the 3 month trial)  Country US Device Samsung Galaxy S7 Operating System Idk   My Question or Issue When I try to go and share a Playlist to my Instagram ...
  • SergioDavid
  • Roadie
  • 1013 Views
  • 1 replies
  • 1 likes
  • 1013 Views
  • 1 replies
  • 1 likes

Cant access song radio or albums.

PlanPremiumCountry CanadaDeviceSamsung galaxy 8Operating System Android Oreo A few days ago i was listening to a song radio. One day it wouldnt load. Not even from the radios lists. I went to random songs to see if i could make a song radio again, bu...

  • Casual Listener
  •   Plan Premium Country  Canada Device Samsung galaxy 8 Operating System  Android Oreo   A few days ago i was listening to a song radio. One day it wouldnt load. Not...
  • ibbine
  • Casual Listener
  • 546 Views
  • 3 replies
  • 1 likes
  • bug
    Bug or Update
    Premium
  • 546 Views
  • 3 replies
  • 1 likes

Superuser Contribution [Connect] Multiple Speakers / Devices simultaneously

Why can't I connect to 2 devices at the same time anymore?? I used to be able to now I cut my workout partner off.

  • Casual Listener
  • Why can't I connect to 2 devices at the same time anymore?? I used to be able to now I cut my workout partner off.    
  • SergioDavid
  • Roadie
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ongoing Offline Mode!

Every time I search for a song on Spotify mobile, it says im still in offline Mode and I should go online. We have got a great Internet connection at home, what should not be the reason. GreetingsPlanPremiumCountry GermanyDeviceSamsung Galaxy S7 Edge...

  • Casual Listener
  • Every time I search for a song on Spotify mobile, it says im still in offline Mode and I should go online.  We have got a great Internet connection at home, what should not be the reason. ...
  • SergioDavid
  • Roadie
  • 641 Views
  • 1 replies
  • 1 likes
  • connection
  • 641 Views
  • 1 replies
  • 1 likes