Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

No internet connection using Mobile Data?

No internet connection using Mobile Data?

I am having the this problem for weeks now! I have tried all the suggested fixes like doing a clean reinstall and changing the APN for T-Mobile but whenever I try to use Spotify using Mobile Data, I always get the message "No Internet Connection".

 

It's really irritating because I used to always listen to suggested playlists everyday, but I cannot do that anymore.

 

If it helps at all, I have an Xperia Z1S with T-Mobile as my carrier (and yes, I tried the APN thing already and it did not work). Running Android 5.0.2. I am also paying for Spotify Premium, and the version of Spotify on my phone is 4.2.0.739

 

Hopefully this could get fixed soon. If I get charged for my next month with Premium and this is still a problem for me, I might switch to an alternative. I really hope that that would not be the case because I was very happy with Spotify before this happened.

 

Thanks

Reply
0 Replies

Suggested posts