No me aparece disponible mi música descargada

[Gerardo28]

Hola, cuento con el plan premium pero me aparece como nos disponible mi música descargada ya reinstalé la app, ya borre la memoria cache, ya cerré sesión pero no me da solución.

[OscarDC]

Hey @Gerardo28,

Thank you for reaching out to the Community and welcome. Hope you don't mind me replying in English, as that's the official language of the Community!

This type of issue is commonly related to some specific cache still saved on your device from a previous version. We understand you've already tried a reinstall process, but to be sure that we're on the same page - did you use the steps for a clean reinstall mentioned in this article?

If so and the issue persists, check if your device has any SD card in it. In case you have one, remove it, reinstall the app once more and try again.

Lastly, to continue investigating this case, include in your next response the make, model and OS version of your device, along with the Spotify version you're currently running to continue investigating the case.

We'll be on the lookout.

[Fzappa]

Yo tmb tengo ese problema hice todo l q mebindicsron y no pada nada.todas las nedianiches se borra el circulo verde y tengo q descargar todo otra vez

[MihailY · Accepted solution]

Hey @Fzappa,

Thanks for reaching out.

As a first step, please check out the suggestions by @OscarDC above. If that doesn't help, please check your phone's settings and make sure that the Spotify app is set as an exception in any memory optimizing services (most commonly found under Settings - Apps - Spotify).

Let us know how it goes.

[Gerardo28]

I did the steps you told me but it still doesn't work. The phone I have is Redmi Note 8, with Android version 11 and Spotify version 8,8,0,347

[Eni]

Hey there @Gerardo28, 

Thanks for getting back to us. 

Just to confirm, have you followed these specific steps to listen to your downloaded content?

If so and it still doesn't work, could you let us know if you're using an SD card? 

Lastly, could you send us a screenshot of how the downloaded content shows up on your end? You can attach it to your next response by using the Insert image option in the post editor. Make sure not to send any private info.

We'll be on the lookout. 

[Fzappa]

Hola buenas tardes..ya lo solucione..es como decias..el telefono se optimizaba automaticante todas las noches .desactive eso y listo..gracias

[Alex]

Hi there @Fzappa,

Thanks for letting us know that turning off the optimization solved it for you 🙂

Cheers.

[Fzappa]

Donde esta para darle click en aceptar como solucion..?