No spotify album art in lock screen on my huawei nova 2 lite

[charlieknr]

Plan

Premium

Country

Device

Huawei nova 2 LITE 

Operating System

Android EMUI

My Question or Issue

My new phone the nova 2 lite doesnt show the spotify song/album art in the lock screen like my old sony xperia, it has basic controls like play/pause and skip and back but it doesnt show the art of the song or album cover over the entire screen like every other phone ive used. Ive tried majority of fixes but does anyone know why its not showing up and how to fix it? thank you. 

[Vilcabti]

Same issue here. Waiting for a response from Spotify Support. 

[memboc]

Same issue on Huawei P30

[CarlosCerda]

Same issue here. Before I had an Xiaomi MI A2, and worked, but now I have a Xiaoimi Redmi Note 8, and does not works.

MIUI 10.

Android 9.

[Ivan]

Hey there folks, 

Thanks for reaching out to the Community about this. 
 

Just to confirm, have you tried a clean reinstall of the Spotify app on your device? We recommend this step as it'll remove the old drivers first and then install the new ones. It'll also get you the latest version of Spotify. These changes tend to solve issues like the one you're experiencing.

Give your device a quick restart as well before you open the newly installed app. 

It's also a good idea to test if you observe the same under a different network. If it works with another connection, it's best to contact the service provider of the original network for more information. For example, some shared or public networks (e.g. schools/work/office) might restrict access to certain services, which would explain what happened here.

Hope this helps. Let us know how it goes.