Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Offline after App Pause, Every Time

Offline after App Pause, Every Time

 

Once the app is paused, while or while not playing music, and reopened, I am unable to search for any other artists or play new songs that were not already in queue. 

 

This persists on multiple wifi networks, LTE data, and several Galaxy S6's (I recently had to aquire two new S6's to fix my original). Reinstalling the app, loging out and

back in, change of streaming levels. The only thing that works is fully closing the app, which interupts my music streaming, to then reopen and finally play what I want, only to have it happen again soon after.

 

This has been a problem for quite a while. This is not a network problem, this is not a phone problem, this is an app problem.

 

Plan

Premium

Device

Galaxy S6; Android 7.0

Version

8.4.67.886 armV7

Reply
1 Reply

I am having the same, or at least a similar, issue. When on my Galaxy S7, if I try to search for music when I am clearly ONLINE, I get an error message that states, "No offline results found for..." But, I'm absolutely positively online!

Suggested posts