Offline feature issue

[SiDMerceR]

So I bought the premium version a couple days ago, since then all my downloaded songs have been getting deleted, and I have to download them again and again.

I'm a student and I rarely spend on apps and to get this kind of service is unacceptable.

Plan

Premium

Country

India 

Device

Galaxy M30

Operating System

Android 9

[Petya]

Hey @SiDMerceR,

Thanks for reaching out. 

Please follow these steps: 

1. Click on Remove All Devices here.
2. Do a clean reinstall. Note: After reinstalling, you will have to download your music for offline listening again.
   

After that you should have no issues with your downloaded songs. 

Let us know if this helped 🙂

[SiDMerceR]

I will try this and let you know if it worked.

Thanks for the reply though!

[Petya]

No worries @SiDMerceR - anytime!

Keeping my fingers crossed for you. Keep us posted 🙂  

[SiDMerceR]

So yeah, they got deleted again today... Didn't work. ☹️

[Petya]

Hey @SiDMerceR,

Thanks for following the steps and letting us know what happened.  

Please make sure to enable permission for storage option for Spotify. This can be accessed by going to Settings>Apps>Spotify>Permissions>Storage.

Also, do you have an SD card?

We'll be keeping an eye on yoour reply 🙂 

[SiDMerceR]

Thanks for your email.
The permission wasn't given, so I allowed Spotify in the settings. Will let
you know if this works out (fingers crossed!)

[SiDMerceR]

Yeah, so the songs were wiped again today even after allowing storage access.

Ps I don't have an sd card