Offline mode

[cpatrick08]

I have an HTC One m8 at&t and when everyday the days till I need to go offline decrease even though I am online most of the time, Android version 4.4.2

[Joe]

Is your phone rooted? If not I assume you mean the cache is on external SD card as the app can't be moved. Is offline mode turned on iin spotify's settings?

[cpatrick08]

No the cache is not on SD, phone is not rotted, offline mode is off in settings

[Joe]

Can you try reinstalling spotify to see if that fixes this for you please.

[cpatrick08]

Nope, all that did was make me have to redownload my Playlist.

[Joe]

So you say the offline days count down even though you use spotify every day in online mode with an internet connection or am I misunderstanding? They should count down until you play a track or two with offline mode turned off and with an internet connection.

[cpatrick08]

That is correct

[cpatrick08]

It said I had 6 days before I have to go online yesterday & today it is at 5 even though I have had Sporify online yesterday and today

[Daniel]

That is odd. Just make sure to do a full wipe/re-install as per the troubleshooting guide (or there's a guide in my sig). If still the issue arises then I would contact support to check your account as it may be something behind the scenes.

Contact Spotify Support using the form here.

You will get an automated reply at first, however if you need to chase them just reply to the email as it does get monitored.

[cpatrick08]

I have removed and reinstalled the app which did not help, and emailed them with a link to this post.

[Daniel]

Good Luck

[Joe]

Just one thought @cpatrick08 have you used some non-stock way to actually move the spotify music app (not the spotify cache) to you external SD card? If so, I would suggest you move it back to internal storage and see if the problem goes away. Spotify music isn't desogned to run external storage and relocating it could cause various problems.

[cpatrick08 · Accepted solution]

It was counting down till the day it switched from yearly to monthly payments and it fixed itself when it switched over. Mark it as solved