One Plus sharing issues

[MostroVerde]

Plan

Premium

Country

Italy

Device

One Plus 6 A6003

Operating System

Android 9 (OxygenOS 9.0.2)

My Question or Issue

Hi everybody,

I've noticed that the "share" function of my mobile application does not work on my One Plus.
When I try to share something on Facebook, Instagram, Whatsapp, it just crashes, going back to the homepage. The crash happens before letting me select which way I wanna share the song, just after selecting "share". No problems at all using the desktop version.

Reading on a One Plus forum, I've seen that I'm not the only one having this issue.
Is there a way to solve it?

Thanks in advance,
Emanuele

[Katerina · Accepted solution]

Hey there @MostroVerde,

Thanks for posting and welcome to the Community!

We'd first recommend trying a clean reinstall of the Spotify app on your One Plus device. To do so, just follow the steps below:

1. Head here and click Remove all devices
2. Go to your Spotify settings, scroll down to Storage and then clear the cache
3. From the Android home screen, tap Settings > Apps
4. Find Spotify in your list of apps, tap it and clear the cache and data. Then select Uninstall.
5. Switch your device off and wait a couple minutes
6. Switch your device back on
7. Open the Google Play Store then search for and install the Spotify Music app

Let us know how you get on.

Happy Holidays!

[MostroVerde]

Now it is working! Thanks a lot!

[Katerina]

Hey there @MostroVerde,

Thanks for keeping us in the loop 🙂

Glad to hear that everything is working as it should now.

Have a nice day!