[PSA] Samsung users please read!

[Daniel]

Summary:

If you are using a Samsung device which has been updated (or running) Android 6.x Marshmallow it appears that they have introduced an agressive power saving option which is closing Spotify or stopping it accessing data when the application is sent to the background or the screen display turned off. The following are common symptoms caused by this:

Symptoms:

• Next song in an album/playlist is not played
• Lock Screen control vanishing
• Spotify notification disappears
• Tracks marked for offline listening fail to download
• Notifications for new followers, albums etc have not been coming up

Resolution:

If you are using a Samsung device and experiencing any of these symptoms please disable the Power Saver settings as follows: 

Settings > Battery > Power Saving Mode> In the Power Saving Mode settings disable the "Restrict background data" setting

Kudos to @Cerda45 for the tip here

If it's still not working after doing the above then disable Power Saving Mode entirely:

Settings > Battery > Power Saving Mode

Settings > Battery > Detail > Spotify >Turned off

Further Info:

I believe Samsung are aware of the issues this is causing - not only to Spotify - and we can hope they improve the power saving feature in the next software update which is hinted at being sometime around June.

Still having the issue? This could be the Android 'Doze' feature taking effect. Read the section "Tracks stop playing when screen turned off or the Spotify application is in the background" in the [COMPLETE GUIDE] How to fix most Android issues

[PDXsnowboarder]

No, not that one. I just lose control of the app with my Bluetooth device and the lock screen controls don't operate. It will still play normally. If I Force Close the app in my app manager before I connect every time, it will work however. I hope Spotify figures it out! I have been in email contact with them and supposedly they are working in it.

[Okimdone]

I fixed the bluetooth and notifications not showing issue on my note 4 by going to
battery > optimize battery usage > spotify and disable battery optimization. Close out of spotify, mask sure the process is killed and everything started working

[Joe · Accepted solution]

In addition to the powersaving tweaks suggested, I recommend also excluding spotify from android's optimisation as follows:

1. Open the Settings app on your phone (Pull down the notifications shade, and tap the gear in the upper right corner, or find “Settings” in the App Drawer.)
2. Tap Device Maintenance then Battery.
3. Tap Unmonitored Apps
4. Tap the dropdown menu at the top of the screen and select “Add apps.”
5. Scroll down to Spotify - select it

6. Tap Done

Thanks for posting this @Daniel

[confederate_gen · Accepted solution]

Done all this, and  it is still shutting off after two songs.. The strange thing is  though it only does it while i am in radio, but if I am listening to my play list it's fine.  Also  the volume still goes up and down on it's own..

[benspo]

This is clearly a major issue and happens on my Nexus as well as the S7 Edge, is anyone actually looking into it?

[BlueShell]

@benspo nah they don't care. Been weeks and they haven't even acknowledged it. Already cancelled my subscription. I even recorded it happening and submitted it to the new issues and they want me to try uninstalling and reinstalling it again **bleep**. I should record my steering wheel controls next and they'll tell me try uninstalling it from my car and reinstalling it.

[Aldri]

There was an update this week end and it seems to have resolved the problem for me, the widget stays on the lockscreen and I can control spotify with my bluetooth headset now (like it was on my older android phone before)!

[jyhtip]

Just a tip. 

I'm using a Samsung 7 and the steps are

1. Battery

2. "Battery Usage" button (next to the battery image)

3. "More" (top right hand corner)

4. "Optimise battery usage"

5. Use the pull down menu "All apps" to find Spotify app

Cheers.

---

@Joe wrote:

In addition to the powersaving tweaks suggested, I recommend also excluding spotify from android's optimisation as follows:

1. Open the Settings app on your phone (Pull down the notifications shade, and tap the gear in the upper right corner, or find “Settings” in the App Drawer.)
2. Tap Battery.
3. Tap the menu button and choose “Battery optimization.”
4. Tap the dropdown menu at the top of the screen and select “All apps.”
5. Scroll down to Spotify - tap it and select "Don't Optimize"

Thanks for posting this @Daniel

---

[benspo]

Yes, this looks to be resolved for me now.

[Johnnyhated]

Downloaded songs quit playing ,they've played fine since I got spotify a month ago ,now won't . Half are greyed out even with the arrow . Some have the green arrow & do nothing . This has been around for years ,how do they not have the simplest of bugs worked out its like they just don't care.

[silvialeost · Accepted solution]

Necesito ayuda ! Hice el pago de la suscripción Premium .. tengo una semana apenas Y me bajo a la suscripción gratis.. donde me puedo poner en contacto con spotify . Tengo el recibo de pago.. ayuda por favor mi celular es un Samsung j7

[trondman78 · Accepted solution]

thanks this solved my issue.. but found this under info button for application battery saving (App strømsparing). and im running on android 6.0.1

[AskaLangly]

Hello everyone.

I've come across twice with Spotify on the Galaxy S7 with SD card issues.

I've saved Extreme-quality songs to the SD card. There would be really rare times where Spotify will be reluctant to play music. It seems that it made TWO of my SD cards FAIL, requiring me to backup as much data as possible, plus buy a new card.

This second time, I connected my exFAT SD card to Kubuntu (installed exFAT mount programs first), then tried to copy my data over to the computer's HDD. It gave me various errors involving Spotify's music files being corrupt, so I skipped them.

The entire card was then FSCKed after Spotify file removal, and it showed no errors. Once re-inserted into the Galaxy S7, there was no corrupt SD card message; checked the storage, and it's all good now.

Personally, Spotify shouldn't allow the saving of music to begin with. What if it was saved to the internal storage instead of the external? Would that corrupt my phone? Your app is a mess, and you should feel bad.

[adamrodge1990]

While playing music in the background my phone seems to get hot after an hour or so then the app just freezes won't pause or skip. I've tried to reinstall it but I always have to force stop it ! I'm using a brand new s7 edge and is passing me the fuk off

[ltpu33]

No issues on my Note 3 since I disabled Spotify in the Optimize setting.

Now on Version 7.2.0.1250

Anyway, I was just wondering if this is normal?? *see screenshot below*

As you can see the album cover is very small, also what's up with the black space??

The album cover used to be bigger right? Honestly, I can't remember really well, but this has been bugging me for awhile now. Got any ideas?

What's it look like on yours phones?

[Joe]

The size of the elements is correct but not the dead space. Can you hold and drag up the notification to resize it?

[markfind]

I cant download songs.
I've tried post 1
I've tried Joe's battery optimisation
I've been to my profile and deleted devices until only my phone remains (interestingly it was there twice)
Eventually I used a friend's phone as a hotshot, downloaded fine by WiFi... 8 minutes into flight spotify seemed to lose all my downloads.
I guess that's how the modern world treats "premium" customers.
My 15 year old rio karma is better for music, the battery life is a bit short but it doesn't lose anything.
My old s7 worked fine...
Any thoughts welcome... other than buy cd's and rip them!

[markfind]

I cant download songs.
I've tried post 1
I've tried Joe's battery optimisation
I've been to my profile and deleted devices until only my phone remains (interestingly it was there twice)
Eventually I used a friend's phone as a hotshot, downloaded fine by WiFi... 8 minutes into flight spotify seemed to lose all my downloads.
I guess that's how the modern world treats "premium" customers.
My 15 year old rio karma is better for music, the battery life is a bit short but it doesn't lose anything.
My old s7 worked fine...
Any thoughts welcome... other than buy cd's and rip them!
Update: now it downloads using mobile data but only 1 track at a time if you click on it... it won't even do whole albums 😞
Makes me fairly sure this is a spotify problem not a Samsung one... and yes I have deleted and reinstalled the app.

[zielinskikasper]

Help needed. I still don't have the controlls on the lockscreen. I've tried everything, reinstalling the app, logging in and out, all the battery saving options and all the fixes and nothing helped. I know I can access it by swiping down, but it's not the same as having the buttons. I'm running android 6.0.1 (recently updated from lollipop) on a Samsung Galaxy A5 (2016). Please help!

[PDXsnowboarder]

I emailed Spotify and someone got right back to me and after a couple weeks, everything was working great again. I'd try shooting them an email.