Pantalla Negra Spotify Android

[SantiagoHuh]

Plan

Premium

Device

(Xiaomi Redmi Note 8 )

Operating System

(Android Pie )

My Question or Issue

Hola soy cliente premium he descargado Spotify en mi celular nuevo un Xiamoi Redmi Note 8 descargue la aplicación pero solo se queda en pantalla negra y no incia, ya probé desinstalado y volver a instalar pero no me ha funcionado, espero me puedan ayudar

[Ivan]

Hey there @SantiagoHuh, 

Thanks for reaching out to us about this - we'll be glad to help you out here.

Hope you don't mind us replying in English as it's the Community's official language.
 

Just to confirm, have you tried a clean reinstall instead of the regular one? We recommend this step as it'll remove the old drivers first and then install the new ones. It'll also get you the latest version of Spotify. These changes tend to solve issues like the one you're experiencing. Give your device a quick restart as well before you open the newly installed app.

We also suggest you restart the device on which you experience this issue. This basic step is very simple, but often overlooked.

Hope this helps. Keep us posted.