Pay refused

[Milimolo]

Hi. I want to swich to premium but my payment is refused. Although I try to form different accounts and credit cards, it still gives the same error. ( Oops! Sorry looks like you credit card company is having a bad day.) What should I do?

[MartinStoichkov]

Hey there @Milimolo, welcome to the Community! 

You can check this FAQ, about card payment troubleshooting, and also the PayPal troubleshooting, if you want to sign for Premium with PayPal.

Also you can look for solution in this Infographic:  

Hope, everything will go well for you, please reply back here if you still have problems, or you need any further assistance, we`d love to help!

[Milimolo]

Hi @MartinStoichkov !

Maalesef, tüm bilgilerim doğru koşulları sağlar; kartımı veya önceki kartımı kullansam da aynı sorun tekrar ortaya çıkar. Aynı sorun, farklı hesaplardan ve farklı cihazlardan gelen kartlarda gerçekleşir. Bu sayı hakkında bankamla iletişim kuracağım. Yardımın için teşekkürler.

[MartinStoichkov · Accepted solution]

Hi back @Milimolo 

For some issue points in the card troubleshooting, there are only your bank which can help, so it would be good to contact them, to clear any suspicion about whats the problem can be. Hope everything will be alright after! 

You can always come back here, if you need something, or if your bank can`t help, we`ll try to figure this out!