Perpetual green loading circle when going back to currently playing artist in my library

[user-removed]

Plan

Premium

Country

United States

Device

Motorla G7

Operating System

Android 9

Spotify Version

8.4.96.953

My Question or Issue

So, I had this same issue on my HTC One M9 and Spotify support told me that they don't develop for Android 7 (the latest OS available for that phone) and so they couldn't help. It was old, so I bought a new Moto G7 and I still have the exact same issue. If it go to My Library > Artists, select an artist, and start playing their music, after the screen on my phone goes off, if I turn it back on I just get a perpetual green loading circle with no songs. I have to go back to My Library > Artists and select the same artist to select a different song. Same thing happens if I'm playing music and go full-view album art then tap the back button. This doesn't happen on playlists or individual albums. Only when I play from an artist in my library.

Attempted solutions that didn't work:

• New phone with new OS (Android 9)

• Card vs internal memory

• Uninstall/reinstall of Spotify

• Using Spotify test account

• Resetting Spotify/clearing memory

• Issue occurs whether on wifi, playing downloaded files, or using data.

• Revoked access for all devices and changed password.

The only thing that ever worked was installing a previous version of the Spotify app that didn't have this issue.

[Monarch_Opera]

Hi,

I can't provide a solution, but I can tell you that you are not the only one having this problem.

I count at least 3 threads in this community, including the same topic. 

Greetings

[user-removed]

Thanks for the info. In my searches i've only ever found the one where it shows during Album view, and that one has been fixed. I haven't found any others.

[Monarch_Opera · Accepted solution]

Hey, here is the thread to the problem you experience. Please click "Vote" to Support fixing the problem

https://community.spotify.com/t5/Ongoing-Issues/Mobile-Green-circle-appears-when-viewing-Artists-men...