Phone (Motorola Moto G60S, Android 12) partially reboots after 1 or 2 songs

[lakeceleryblackberry]

I open the app, start a song, all goes well till the song ends or maybe even when the following one starts and goes on for a couple of minutes... then the phone shuts off and reboots. But not completely. It stays loading without allowing me to unlock it. So I have to force reboot, and then it works fine.
It has been happening for almost 2 months now, with one week randomly working fine (without me doing anything on my part).

Happened as well a few months prior but the issue disappeared after a few days without me doing anything (app update?).

Phone: Motorola Moto G60S
Android 12
Spotify version: 9.0.10.415

Tried all the usual stuff: rebooting, uninstalling app, clear cache...

[OscarDC]

Hey there,

Thank you for reaching out to the Community and welcome.

That's an odd behavior. To start investigating this, we understand you’ve already tried some troubleshooting steps including reinstalling, but to be sure that we're on the same page - did you use the steps for a clean reinstall mentioned in this article? If not, give them a try to see if it makes any difference.

Also, if you have an SD card inserted on your device, would you mind removing it and trying without the SD card to see if the issue persists?

Lastly, It would be great if you could have someone log in with their account on your device - such as a friend or a family member, to see if the issue persists. This will help us understand if it could be device-related or not.

We'll be on the lookout for your response. 

[lakeceleryblackberry]

Good morning,
thanks for the quick reply and for the welcome.

I had done a clean reinstall except for point 7 from the article, which I have now also done in a full clean reinstall.
I have no SD btw.

After having done this, Spotify worked fine in terms of playing music (so it didn't reboot or stop after 1-2 songs this time) but when I closed the app, it resurfaced another problem that has been going on (I couldn't write about it my previous message cause of the character limit here on the forum).
When I close the app, the phone works badly.
With this I mean that for example sometimes the Spotify player in the Android notification top bar won't close (I can't even slide it right or left). The phone won't connect to the wifi (I get out for lunch, get back to work and the wifi won't connect, even tho it was already on and connected before getting out. It stays connected to data. I try to check Internet settings and it either keeps loading without opening, or it doesn't show the networks, I can't toggle on/off, can't press stuff etc), other apps load but never open or some open but work badly till they crash.
This gets solved by forcing a reboot (with the side buttons, not through the screen). Then the phone resumes working fine. In general everything works well (all the other apps and the phone itself), aside from after having used Spotify.

As for your second suggestion, I tried using another account.
One thing I noticed as I was testing around, is that when I use Spotify at home on the phone with the phone speakers - it seems to be working fine. On both accounts.
Same when I used it with (wired) earphones at home, with the home network. Both accounts.

To give you further context. I usually use Spotify with wired headphones when I'm going outside (commute, running...). After the various tests, that's the situation that seems to be creating problems. It works fine on the home/work network but as soon as I get out it starts behaving oddly.

I tried going outside while playing music with the second account tho, and it seemed to be working fine: played the music and the phone worked fine when I got back home