Phone Volume locking at max when playing

[Arclighrzero]

Plan

Premium

Country

US

Device

Blu Vivo xi+

Operating System

Android 8.1

My Question or Issue

When I'm in or out of the app with a song playing the phone volume locks at maximum and no matter how much I try to turn it down and keep it down it locks back at max. If nothing is playing I have volume control in or out of the app. I'm mystified

[Novy]

Hey there @Arclighrzero, 

Thanks for reaching out about this in the Community.

Would you mind letting us know if you've already tried performing a clean reinstall of the app? This is often an overlooked step, but it can be helpful to get rid of any corrupted files that might be causing issues. 

If this doesn't do the trick, could you give it a try using a different device to see if the issue persists? 

We'll keep an eye out for your reply.