Honor 10 spotify mobile data connection not working

[HH344]

Plan

Free

Country

UK

Device

Huawei honor 10

Operating System

Android 10

My Question or Issue

Spotify has suddenly stopped playing over mobile data, says no connection and just suggests premium. However shuffle play over a mobile connection is on the free version. Why does this not work? 

[Mihail]

Hey @HH344,

Thanks for reaching out.

Let us know if this issue persists once you've performed a clean reinstall on the affected device. We recommend this step since it'll get you the latest app version with all necessary updates and remove any corrupted files from previous installations. 

If that doesn't don the trick, could you share screenshots of how your app setting are a configurated, particularly the Data Saver and Audio Quality sections?

Keep us posted! We'll be happy to lend a hand if you need more help. 

[HH344]

Hey, 

Thanks for your help.

Unfortunately doing a clean install didn't fix the issue and the problem still persists when I try to use Spotify on mobile data with Honor 10.

I have attached screenshots of the data saver and audio quality sections below.

[HH344]

Here is screenshot of the data saver section

[Novy]

Hi @HH344, 

Thanks for your reply. 

Would you mind letting us know if the same thing happens when you log into your account using a different phone? 

We'd also recommend checking your phone settings > Applications > Spotify and making sure that Cellular Data use is enabled. 

Let us know if you notice anything new. 

[HH344]

Hi,

Same thing happens on another phone which is the same model, using my sim

[Alex]

Hey @HH344,

Thanks for the reply.

For test purposes can you try creating a new free account and see if you get the same results.

You can also check if your phone works normally with another sim card.

This way you can narrow down the cause of this issue.