Playlist and Settings menu missing

[ood_ahjao-sr]

Plan

Premium

Country

 Canada

Device

Samsung S10

•  

Operating System

Android Oreo

My Question or Issue

My playlist and settings menu are missing on the android phone, but show up whe. I look at the same account on a laptop

Not sure how to resolve this

[Ivan · Accepted solution]

Hey there @ood_ahjao-sr, 

Thanks for reaching out to us about this - we'll be glad to help you out here.

We suggest you try running a clean reinstall as a first step since this ensures you get the latest app version including all necessary recent updates. Here you'll find the steps on how to perform it. 

In case this doesn't do the trick for you, make sure you disable any power saving or data cleaning settings on your Samsung device. You can also authorize the Spotify app to run without restrictions despite the mentioned settings being enabled. Make sure you try this since such features can often prevent the app from operating at full capacity.

Keep us posted! We'll be happy to lend a hand if you need more help.