Podcast not playing on my Android Device

[DebsMc]

Plan

Free/Premium

Country

Ireland

Device

Samsung Galaxy A6

Operating System

Android

My Question or Issue

I know that this has been raised a number of times, and that it's apparently ongoing, but my podcasts won't play at all on my mobile device. I press play and nothing. I've tried a number of different podcasts to see if it was just my usual go to podcast, but none are playing

[Novy]

Hi @DebsMc, 

Thanks for reaching out about this in the Community, and welcome 🙂

Would you mind letting us know if you've already tried performing a clean reinstall of the app? This is often an overlooked step, but it can be helpful to get rid of any corrupted files that might be causing issues. 

If this doesn't do the trick, could you send over your device's exact OS version and the Spotify version you're currently running?

We'll keep an eye out for your reply.

[DebsMc]

Hi

I can confirm that I have tried a clean reinstall of the app, as per the advice on previous posts. I've tried everything, clearing the cache etc...

I am on Android Version 9 and Spotify Version 8.6.0.830.

Regards

Debbie 

[Novy]

Hi again @DebsMc, 

Thanks for getting back to us with this info. 

Just to confirm, are you able to listen to music on your phone without any issues? 

If possible, could you ask a friend or a family member to log into their personal account using your device to see if they can replicate this?

Let us know how it goes.

[DebsMc]

Hi

I tried it on my son's iPhone and it worked fine. I tried it again on my
own phone and some worked and others didn't.

Regards

Debbie

[Novy]

Hey @DebsMc, 

Thanks for your reply. 

Could you send over a screen recording where we can take a better look at this issue? 

You can attach it to your next response to us by using the Insert Video option in the post editor or you can add a link to the video, just make sure to exclude any personal info from it. 

We'll be right here.