Podcasts skip forward and back ~10s

[ralphatobe]

Plan

Premium

Country

USA

Device

Pixel 7

Operating System

Android 14

My Question or Issue

When I listen to podcasts, the playback will occasionally skip back ~10 seconds and then skip forward ~10s later. The skips occur at the same timestamps when I replay the podcast. This happens for downloaded episodes and this issue has been ongoing for years.

Clearing my cache and reinstalling Spotify fixes the issue temporarily, but for me it starts again in less than a week.

I am using Spotify version 8.9.78.513

[Ivelina]

Hey @ralphatobe,

Thanks for posting this thread in the Community and for the included details. It really helps with the investigation.

Does this behavior only happen on one device or across devices? If you're having issues specifically with downloaded episodes, then let's concentrate the troubleshooting there.

If you're using an SD-card I recommend removing it and giving Spotify a clean reinstall with the steps here. After that, don't put it back in the phone and make sure to download the podcast episodes with a stable internet connection. 

If you're still experiencing the skipping, you can also test by downloading the episodes with a different internet connection (mobile data/Wi-Fi) to check if this will make any difference. 

Lastly, it'd be great if you could send us a screen recording of how things look like from you end and you can attach it via the Insert Video option in the post editor. In case the attachment's too big, then you can upload it to Google Drive and share the link with us (make sure the video has the permissions for anyone to see it).

Hope to hear from you soon 🙂

[ralphatobe]

Does this behavior only happen on one device or across devices? - I only use Spotify on one device.

If you're using an SD-card - I am not using an SD card.

If you're still experiencing the skipping, you can also test by downloading the episodes with a different internet connection (mobile data/Wi-Fi) to check if this will make any difference. - I've downloaded on many different Wi-Fi networks and on mobile data.

Lastly, it'd be great if you could send us a screen recording of how things look like from you end - Unfortunately this is an audio issue and it seems that Spotify doesn't allow Android devices to record the device audio of the app. I agree that it would be helpful for demonstrating this bug that has been ongoing for years now. If you know of a way I can record Spotify audio, let me know and I will happily send you a an example of this lovely feature in action.

[Dessi]

Hey @ralphatobe,

Thanks for the reply!

Is your device connected to an external one when this is happening (let's say via Bluetooth to headphones, speakers, etc.)? I know you mentioned using Spotify only on your phone, but it'd be great if you can ask a friend or a relative to log in their account on your device and for you to log in your account on one of their devices and test this out to check if this is account- or device-related.

Keep us posted.