Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42614 Views
  • 66 replies
  • 25 likes
  • 42614 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878105 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878105 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26393 Views
  • 4 replies
  • 0 likes
  • 26393 Views
  • 4 replies
  • 0 likes

Superuser Contribution Bluetooth headphones open Spotify when pressing play button.

DeviceHuawei P20 liteOperating SystemAndroid 9 My Question or IssueWhen Bluetooth headphones are connected, pressing the play/pause button will automatically launch and play Spotify even when it's not already open. This is particularly annoying as so...

  • Visitor
  • Device Huawei P20 lite Operating System Android 9   My Question or Issue When Bluetooth headphones are connected, pressing the play/pause button will automatically launch and play Spotify ...
  • HardBloodNelza
  • Newbie
  • 16509 Views
  • 25 replies
  • 7 likes
  • 16509 Views
  • 25 replies
  • 7 likes

Superuser Contribution Spotify Connect/Cast is Broken, Can't Switch Devices Without Losing Queue

PlanPremiumCountryUnited StatesDevicePixel FoldOperating SystemWindows 11 Pro My Question or Issue Spotify Connect and Cast is broken on Android. The issues I have seen in the past is what led me to switch to YouTube Music for a period of time, but t...

  • Gig Goer
  • Plan Premium Country United States Device Pixel Fold Operating System Windows 11 Pro   My Question or Issue   Spotify Connect and Cast is broken on Android.   The issues I...
  • jdtemple
  • Gig Goer
  • 887 Views
  • 11 replies
  • 1 likes
  • 887 Views
  • 11 replies
  • 1 likes

Superuser Contribution Unavailable songs

Hi i want to listen to unbreakable from bon jovi but somehow that song is not availible can anyone tell me why?

  • Newbie
  • Hi i want to listen to unbreakable from bon jovi but somehow that song is not availible can anyone tell me why?
  • OscarDC
  • Moderator
  • 724 Views
  • 2 replies
  • 1 likes
  • 724 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution How to stop Spotify starting when I switch on Bluetooth?

I have Spotify installed on a Pixel 5, running Android 12 (standard build). Whenever I switch on Bluetooth, Spotify automatically starts playing. This has only started happening to me in the last month or so. When I switch my phone on in the morning,...

  • Regular
  • I have Spotify installed on a Pixel 5, running Android 12 (standard build).   Whenever I switch on Bluetooth, Spotify automatically starts playing.  This has only started happening to me ...
  • Dasuper
  • Casual Listener
  • 17906 Views
  • 25 replies
  • 2 likes
  • 17906 Views
  • 25 replies
  • 2 likes

Solved!!Superuser Contribution Friends Mix not appearing on Android App

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy A54Operating SystemAndroid 13, One UI 5.1My Question or IssueI'm unable to see the Friends Mix playlist on the Android App. It appears fine on the desktop app and website. This is what it shows whe...

Screenshot_20230514_114155_Spotify.jpg
  • Regular
  • Plan Premium Country United Kingdom Device Samsung Galaxy A54 Operating System Android 13, One UI 5.1 My Question or Issue I'm unable to see the Friends Mix playlist on the Android App. It a...
  • zvati
  • Newbie
  • 723 Views
  • 6 replies
  • 1 likes
  • 723 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution Spotify what's going on? talk to me, I'm here

Plan"Premium" because in reality it feel like worst than the Free planCountryCanadaDeviceSamsung A50Operating SystemAndroid 11 My Question or IssueWhat's going on? I don't want to judge you but clearly there is a problem. I want to help you and the o...

  • Roadie
  •   Plan "Premium" because in reality it feel like worst than the Free plan Country Canada Device Samsung A50 Operating System Android 11   My Question or Issue What's going on? I ...
  • Rinooni
  • Visitor
  • 1336 Views
  • 15 replies
  • 2 likes
  • 1336 Views
  • 15 replies
  • 2 likes

Superuser Contribution android app background effect in playlists not working properly

PlanPremiumCountrySouth KoreaDeviceGalaxy S23 Ultra, Galaxy tab S9, iPad Pro 12.9 5th genOperating Systemandroid14 (oneui6.1), ios17My Question or IssueThe background effects on the background when you chooze a playlist doesn't seem to appear properl...

  • Newbie
  •   Plan Premium Country South Korea Device Galaxy S23 Ultra, Galaxy tab S9, iPad Pro 12.9 5th gen Operating System android14 (oneui6.1), ios17 My Question or Issue The background effect...
  • OscarDC
  • Moderator
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution App loose last played song and playlist when it should start playing

PlanPremiumCountryCzech RepublicDeviceSony Xperia 10VOperating SystemAndroid 14 My IssueVery often (like every 2nd/3rd) use of Spotify in a car (over bluetooth), the app loads (after get in the car), it shows shortly correctly actual playing song (wh...

  • Music Fan
  • Plan Premium Country Czech Republic Device Sony Xperia 10V Operating System Android 14   My Issue Very often (like every 2nd/3rd) use of Spotify in a car (over bluetooth), the app load...
  • Benik3
  • Music Fan
  • 636 Views
  • 15 replies
  • 0 likes
  • 636 Views
  • 15 replies
  • 0 likes

Superuser Contribution Storage switched back to internal at every reboot (I've found the solution!)

PlanPremiumCountryBrazilDeviceXiaomi Mi A2 LiteOperating SystemAndroid Pie My Question or IssueI have encoutered this issue and many post with people with problems rebooting the phone and mantaining the storage option properly configured as SD card.I...

  • Visitor
  • Plan Premium Country Brazil Device Xiaomi Mi A2 Lite Operating System Android Pie   My Question or Issue I have encoutered this issue and many post with people with problems reboo...
  • tilusnet
  • Casual Listener
  • 9420 Views
  • 20 replies
  • 7 likes
  • external memory
    sd card troubleshooting
  • 9420 Views
  • 20 replies
  • 7 likes

Syncing local files to mobile

PlanPremiumCountryFranceDeviceMobile : Samsung A52 / PC : Dell Latitude Operating SystemAndroid 12 / Windows 10 My Question or IssueHi, Can you please help me?I added some local files (MP3) from my computer to the desktop app. Then I added them to va...

  • Casual Listener
  • Plan Premium Country France Device Mobile : Samsung A52  / PC : Dell Latitude  Operating System Android 12 / Windows 10   My Question or Issue Hi,  Can you please help ...
  • nyjonas
  • Regular
  • 9902 Views
  • 8 replies
  • 1 likes
  • 9902 Views
  • 8 replies
  • 1 likes

Superuser Contribution Song preview / album cover not sharing in Facebook app.

When I share songs from Spotify into Facebook on my phone it doesn't show the song cover in the post. Only the song title and a blank "open spotify" link. It's very similar to the issue "Song preview sharing on Facebook" posted by asandro but the lin...

  • Casual Listener
  • When I share songs from Spotify into Facebook on my phone it doesn't show the song cover in the post. Only the song title and a blank "open spotify" link. It's very similar to the issue "Song preview...
  • Dessi
  • Moderator
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Smart Shuffle

PlanPremiumCountryUSADevicePixel 8 Operating SystemAndroid 14 My Question or Issue Spotify Team, I'm having this issue with Smart Shuffle where, If Smart Shuffle is on when Spotify is launched (left on from previous session), I am not able to play an...

  • Casual Listener
  • Plan Premium Country USA Device Pixel 8  Operating System Android 14   My Question or Issue   Spotify Team,   I'm having this issue with Smart Shuffle where,   ...
  • SquareSynthEnjoyer
  • Casual Listener
  • 194 Views
  • 2 replies
  • 1 likes
  • 194 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify keeps running in the background

Hello,Spotify keeps running in the backgroud even after I close it. The device is Samsung A14.I've disabled everything I can think of but Spotify still runs in the background.Please cold you tell me how I can disable it completely and have it running...

  • Visitor
  • Hello, Spotify keeps running in the backgroud even after I close it. The device is Samsung A14. I've disabled everything I can think of but Spotify still runs in the background. Please cold you te...
  • PR0G4M3R
  • Visitor
  • 11351 Views
  • 9 replies
  • 0 likes
  • 11351 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution When watching video in landscape, picture is obscured by play/pause button

PlanPremiumCountryUKDevicePixel 7Operating SystemAndroid 14 My Question or IssueCan someone help with this issue? When I'm trying to watch podcast videos in landscape mode, the picture is obscured by the play/pause button and the 15 sec fwd/rewind bu...

  • Regular
  • Plan Premium Country UK Device Pixel 7 Operating System Android 14   My Question or Issue Can someone help with this issue?  When I'm trying to watch podcast videos in landscape m...
  • Krotz
  • Regular
  • 605 Views
  • 6 replies
  • 0 likes
  • 605 Views
  • 6 replies
  • 0 likes

Superuser Contribution Where did offline mode go?

I don't have premium currently, and offline mode is gone. I used offline mode because for some reason downloaded podcasts would stream and eat data anyway. Was offline mode a premium feature? If yes, does that mean that now downloaded podcasts won't ...

  • Newbie
  • I don't have premium currently, and offline mode is gone. I used offline mode because for some reason downloaded podcasts would stream and eat data anyway. Was offline mode a premium feature? If yes,...
  • Rockie1215
  • Visitor
  • 14205 Views
  • 13 replies
  • 0 likes
  • 14205 Views
  • 13 replies
  • 0 likes

Solved!!Superuser Contribution The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  •   Plan Free Country USA Device Android Phones My Question or Issue My dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without ...
  • shahn321
  • Casual Listener
  • 26393 Views
  • 4 replies
  • 0 likes
  • 26393 Views
  • 4 replies
  • 0 likes

Superuser Contribution Notification sound before playing music

My Spotify app plays the system notification sound before playing music nearly everytime after being idle for 30mins or so. Generally this sound is played along with the "connect to a device" popup which also is a bit annoying. Anyone know how to tur...

  • Casual Listener
  • My Spotify app plays the system notification sound before playing music nearly everytime after being idle for 30mins or so. Generally this sound is played along with the "connect to a device" popup w...
  • Joan
  • Moderator
  • 2271 Views
  • 5 replies
  • 0 likes
  • 2271 Views
  • 5 replies
  • 0 likes

Superuser Contribution Auto-Download Podcast Feature Hangs

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy 10+Operating SystemAndroid 12 My Question or IssueWhen enabled, the auto-download feature for new podcasts will attempt to download anything new and they all "hang" with spinning download icons but ...

  • Regular
  • Plan Premium Country United States Device Samsung Galaxy 10+ Operating System Android 12   My Question or Issue When enabled, the auto-download feature for new podcasts will attempt to...
  • demkoiib
  • Newbie
  • 644 Views
  • 2 replies
  • 0 likes
  • Android
    Auto download
    podcast
  • 644 Views
  • 2 replies
  • 0 likes