Porque no se reproduce ninguna cancion de spotify y playlists

[#1]

Cuando quiero abrir una playlist me pone que esta vacia y que vuelva al inicio. cuando busco para reproducir una cancion como Plan A no se reproduce, no pasa nada. tambien cuando apreto para ver mi plan no me deja verlo me salta error. Ayuda soy de Android

[Alex]

Hi 

Hope you don't mind us replying in English, as that's the official language of the Community.

Sorry to hear that you're having such an experience with the app.

We'd recommend running a clean reinstall of the app. Please follow the steps from this Spotify Guide exactly, as this will assure that all app data is cleared completely, before reinstalling.

Also, make sure that Battery optimization is not enabled for Spotify from the system app settings, as well as that the app is granted all permissions. These settings could be hindering the performance of the app.

Keep us posted on how you get on with this.

Cheers.

[coldsworf]

Hello I have same problem, I already reinstall the app as you mention, but that did not work.

Even I tried with another account and it is the same.

Do you have another solution.

[Eni]

Hey there @coldsworf, 

Thanks for reaching out about this and welcome to the Community. 
 

Just to confirm, could you let us know if all your playlists appear to be empty or only your Liked songs?

On another note, is this happening across devices or only on a specific one? 

Lastly, would you mind letting us know the exact make/model, operating system and Spotify version of your device?

We'll be on the lookout. 

[coldsworf]

Hello,

All my list looks empty, even if I search new list they shows empty.

It looks like the problem is just my app, because I can listen music using the browser in the same cell phone.

I'm using android 11 on a Samsung Galaxy A50.

Adding background, this began after I delete cache and info like in master reinstall process.

[AlejaR]

Hey @coldsworf,

Thanks for your reply in this thread and for keeping us posted 🙂

Just to confirm, is your account on Premium service or is it free?

On another note, we'd like to check, is there an external SD card installed on your device? If so, remove it and reinstall the app in the internal memory of your device. Make sure to use the app without inserting the SD card again. 

Once you done that, can you let us know the exact Spotify version you've installed? You can check the version by following the steps of this link. 
 

Keep us in the loop and don't hesitate to get back to us if you have any other questions.

Cheers!

[coldsworf]

Hello team,

Just to notify, I remove sd card and now all works well.

The steps were:

1.  Turn off the cell phone.

2. Remove sd card.

3. Turn on the phone without sd card.

4. Now app work well.

5. Insert sd card.

6. Check if storage change to sd card.

7. Confirm all works well.

Thank you for all your support.

Regards.

[AlejaR]

Hey @coldsworf,

Thanks for your reply in this thread and for keeping us posted 🙂

We’re happy to know you could sort this out. Don't hesitate to reach out if the app starts to behave again.
 

We'll be here if anything else comes up.

Take care!

[lourdesgrouco]

Holas buenas dias. 

Soy usuaria de Spotify Premium, tuve el mismo problema que la usuaria anterior, a diferencia de que cuando vuelvo a instalar la aplicación no me deja poner las tarjeta SD como almacenamiento. Siempre que intento poner la tarjeta SD como almacenamiento aparece todo las listas de la aplicación como vacías. Me sucede en la app de mi teléfono Android, y es la versión de spotify 8.7.52.1010

[OscarDC]

Hey @lourdesgrouco,

Thank you for joining the conversation. Keep in mind that the official language used in the Community is English; the replies will be posted in this language. We appreciate your understanding.

We're receiving some reports of this same issue you’re reporting. This is now Under Investigation by the internal teams and we hope to get it resolved as soon as possible. Feel free to add your +Vote and subscribe to this thread to be aware of any updates. We appreciate your patience and understanding.

If you have any additional questions, don't hesitate to ask.

[MikiCassiopeia]

Hello team!

Same problem since 2 weeks ago 😞

Any solution? Or we've to waiting more? 

Than you.

[Vasil]

Hey @MikiCassiopeia,

As @OscarDC has mentioned, this is now Under Investigation. Any new updates will be posted in the linked thread. You may subscribe to it in order to not miss any new infos, related to the subject.
We're here for you if any further questions arise 🙂
Thank you for your patience!

[Car_losS7777777]

Tengo el mismo problema, no me permite almacenar la música descargada en la SD, me pone todas las playlist vacías, tengo mucha música descargada y ya me saturó el alamacenamiento interno de ahí la necesidad de moverla a la SD, Samsung A50 android 11 Spotify premium familiar

[Sesi_Jasi]

Hola:

Tengo el mismo problema que los usuarios anteriores. En mi caso comencé a notar que al reiniciar mi teléfono en automático todo lo que tenia almacenado en la tarjeta SD lo comenzaba a pasar a la memoria interna  y la saturaba obligándome a desinstalar e instalar de nuevo la app porque ni borrando cache regresaba a la configuración inicial (almacenar en SD)

El problema ya fue hoy, al tratar de instalar varias veces la app no me dejaba poner el almacenamiento en la tarjeta SD y al lograrlo  dice que todas las playlist están vacías.

Ya seguí la indicación que le dieron a @coldsworf y ni así funciono 😞

[mbcaballero92]

Muchísimas gracias!!!! Llevaba 5 meses sin poder usar la aplicación y está fue mi solución 🙌🙌

[Serrgio]

Hi!

Could someone fix it? I still with the same problem and I can´t change to SD 😞

Thank you so much!

[Rod12]

 Hi.

Same issue here. No sd card.

Spotify version: 8.9.46.426

Mobile: Samsung S 23 FE

Android version: 14

I tried to uninstall the app, forced close...nothing works

Thanks

[Yordan]

Hey @Rod12,

Welcome to the Spotify Community!

I recommend making sure your country settings are set properly. The aforementioned Ongoing Issues thread on the topic has some recent posts offering additional troubleshooting which you may find helpful, so it's worth checking it out as well, if you haven't already.

Cheers 🤘

[Lesly11]

Hola, igualmente me pasa lo mismo, quiero reproducir algún podcast, playlist o algún artista y me no deja reproducirlo.

HUAWEI Y7A

Spotify 8.9.50.552 

Ya borré caché, desistanle y reinstale la aplicación, reinicie mi celular y nada aún. 

Esto sucedió después de dejar de ser premium. 

[Susan_GP]

Hi there @Lesly11,

Thanks for your reply in this thread. We hope you don't mind a reply in English. 

If this started happening after switching to the free version of Spotify, it might be related to your country settings, as @Yordan mentioned. You can use Spotify free in a different country or region for up to 14 days. So make sure the country in your account matches the country you're in right now. If you need to change it, follow these steps: 

1. Log in to your account page.
2. Click EDIT PROFILE.
3. Scroll down to Country or region and select your new one from the dropdown list.
4. Click SAVE PROFILE.

Once done, try logging back in from your app and check if that makes a difference.

Let us know how that goes.