Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 46674 Views
  • 66 replies
  • 25 likes
  • 46674 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879831 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879831 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26850 Views
  • 4 replies
  • 0 likes
  • 26850 Views
  • 4 replies
  • 0 likes

Superuser Contribution Album/Song/Playlist cover does not display in the new widget

PlanFree/PremiumCountryIndia DeviceSamsung Galaxy A03 CoreOperating SystemAndroid 13 GO My IssueSo in the new Spotify Widget I am not able to see the song/album cover... it's just a blank empty space but it functions, if I click that empty space wher...

  • Casual Listener
  • Plan Free/Premium Country India  Device Samsung Galaxy A03 Core Operating System Android 13 GO   My Issue So in the new Spotify Widget I am not able to see the song/album cover....
  • dublicious
  • Newbie
  • 1494 Views
  • 6 replies
  • 1 likes
  • 1494 Views
  • 6 replies
  • 1 likes

Superuser Contribution The app takes control with another device

I am facing an issue with Spotify on both devices. Both of my devices are Samsung Galaxy S8 and Lenovo Duet Chromebook 10.1, and they are signed in to my same account. When I sign in to my Lenovo Duet Chromebook 10.1 after putting in my PIN or passwo...

  • Roadie
  • I am facing an issue with Spotify on both devices. Both of my devices are Samsung Galaxy S8 and Lenovo Duet Chromebook 10.1, and they are signed in to my same account. When I sign in to my Lenovo Due...
  • Ivelina
  • Moderator
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bluetooth car no time progress for songs

PlanPremiumCountry DevicePixel 6a Operating SystemAndroid My Question or Issue Car no longer shows song progress since upgrading from Samsung S9 to Pixel 6a. Other apps on the same phone show progress (eg podcast app) and same phone shoes progress in...

  • Regular
  •   Plan Premium Country   Device Pixel 6a   Operating System Android   My Question or Issue   Car no longer shows song progress since upgrading from Samsung S9 to...
  • Kos2024
  • Visitor
  • 336 Views
  • 2 replies
  • 0 likes
  • 336 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution How to remove artists from Spotify

I know this maybe a stupid question to ask but how do you remove an artist from your artist page in the your music section. I just listened to a song and it added the artist to my artist and I'm not even following them.

  • Newbie
  • I know this maybe a stupid question to ask but how do you remove an artist from your artist page in the your music section. I just listened to a song and it added the artist to my artist and I'm not ...
  • Chrisy7556
  • Casual Listener
  • 64858 Views
  • 10 replies
  • 1 likes
  • 64858 Views
  • 10 replies
  • 1 likes

Superuser Contribution Your Sound Capsule is showing the wrong playlist

In the 'Sound Capsule,' there's the option 'Time listened,' and one of the data points is the playlist 'Listen to your (month) vibes.' But it seems that even if you change the month, it remains the same. It's probably based on the current month, not ...

  • Newbie
  • In the 'Sound Capsule,' there's the option 'Time listened,' and one of the data points is the playlist 'Listen to your (month) vibes.' But it seems that even if you change the month, it remains the s...
  • AlejaR
  • Moderator
  • 614 Views
  • 1 replies
  • 0 likes
  • 614 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android Auto] "Spotify doesn't seem to be working

DeviceRealme GT Neo 2Operating SystemAndroid 13 IssueI have started use Spotify on Android Auto since August 2023. Till that date have no issue on phone, app working fine. Unfortunatelly on Android Auto after second connection by cable have a error "...

  • Music Fan
  • Device Realme GT Neo 2 Operating System Android 13   Issue I have started use Spotify on Android Auto since August 2023. Till that date have no issue on phone, app working fine. Unfortunat...
  • Jstank1747
  • Visitor
  • 12700 Views
  • 47 replies
  • 12 likes
  • 12700 Views
  • 47 replies
  • 12 likes

Moving Downloaded Library

PlanPremiumCountryUKDeviceOpp0 A77Operating SystemAndroid My Question or IssueI noticed my phone slowing down so I went through the usual checks on it including looking at storage. Whilst I was not completely out of storage space I did have 9Gb of do...

  • Music Fan
  • Plan Premium Country UK Device Opp0 A77 Operating System Android   My Question or Issue I noticed my phone slowing down so I went through the usual checks on it including looking at st...
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

Superuser Contribution Local files not syncing to android anymore

PlanPremiumCountryUSADeviceNote 9Operating SystemAndroid 10 My Question or IssueI used the feature where you sync local files from desktop to mobile for about a year without any issues. However, recently my phone hasnt been syncing any newly added so...

  • Music Fan
  •   Plan Premium Country USA Device Note 9 Operating System Android 10   My Question or Issue I used the feature where you sync local files from desktop to mobile for about a year ...
  • Przemekkk
  • Newbie
  • 10852 Views
  • 36 replies
  • 0 likes
  • 10852 Views
  • 36 replies
  • 0 likes

Solved!!Superuser Contribution Spotify only working if VPN is turned on

PlanPremiumCountryGermanyDeviceASUS ROG Phone 7Operating SystemAndroid 14 Build 34.1010.0820.76My Question or IssueSo I got my hands on a ROG Phone and tried to use Spotify at work using Mobile Data. When I tried to play music, it wouldn't load at al...

  • Casual Listener
  • Plan Premium Country Germany Device ASUS ROG Phone 7 Operating System Android 14 Build 34.1010.0820.76 My Question or Issue So I got my hands on a ROG Phone and tried to use Spotify at work ...
  • C3rb3ru5
  • Casual Listener
  • 1215 Views
  • 4 replies
  • 0 likes
  • 1215 Views
  • 4 replies
  • 0 likes

Superuser Contribution Car View missing

PlanPremiumCountryNew ZealandDeviceSamsung Galaxy S20+ 5GOperating SystemAndroid 11 My Question or IssueAs of today the 'Car Mode' is missing from my settings. I have it on all the time for driving before and after work, but when I started playing mu...

  • Casual Listener
  • Plan Premium Country New Zealand Device Samsung Galaxy S20+ 5G Operating System Android 11  My Question or Issue As of today the 'Car Mode' is missing from my settings. I have it on all...
  • Justarandombloke
  • Visitor
  • 113707 Views
  • 259 replies
  • 81 likes
  • car mode
    settings
  • 113707 Views
  • 259 replies
  • 81 likes

Superuser Contribution i can not use the playback settings on my samsung

I am paying for a premium account and i entered to the settings of the app and playback settings doesn't work, you can even touch it

  • Visitor
  • I am paying for a premium account and i entered to the settings of the app and playback settings doesn't work, you can even touch it
  • Eni
  • Moderator
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution DJ not showing up even though all my other friends have it

I bought Premium today to try out the DJ, it's not showing up no matter what. Even one of my friends have it on an older device. I'm on Android 10

  • Visitor
  • I bought Premium today to try out the DJ, it's not showing up no matter what. Even one of my friends have it on an older device. I'm on Android 10
  • Ivelina
  • Moderator
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Solved!! java.lang.RuntimeException: Unable to start activity ComponentInfo{com.spotify.music/com.spotify.log

PlanPremiumCountryMexicoDeviceSamsung Galaxy S20+Operating SystemAndroid My Question or IssueSpofity crashes even after a clean resintall.1-23 21:20:04.299 W/ActivityManager( 961): Slow operation: 53ms so far, now at startProcess: starting to update ...

  • Casual Listener
  • Plan Premium Country Mexico Device Samsung Galaxy S20+ Operating System Android   My Question or Issue Spofity crashes even after a clean resintall. 1-23 21:20:04.299 W/ActivityMana...
  • prasanthkumarkatta
  • Casual Listener
  • 1072 Views
  • 2 replies
  • 0 likes
  • 1072 Views
  • 2 replies
  • 0 likes

Superuser Contribution Music start playing while in phone call

while in the preference music and i am suggested a song and i press the (-) to not hear the song again, if you get a phone call at the same time and press to take the phone call right after pressing (-) then it will play the next song.

  • Visitor
  • while in the preference music and i am suggested a song and i press the (-) to not hear the song again, if you get a phone call at the same time and press to take the phone call right after pressing ...
  • Ivelina
  • Moderator
  • 519 Views
  • 1 replies
  • 0 likes
  • 519 Views
  • 1 replies
  • 0 likes

Superuser Contribution Musiken bara stängs av hela tiden

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android sue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android sue  
  • MartinT
  • Moderator
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Can't change settings in app

Hi @joe I know it is a very old thread but I'm facing the same issue. When I stream music from spotify app directly to my Denon AVR (which has Spotify connect), I'm unable to change any settings, like, audio quality, etc. As soon as I change back to ...

  • Visitor
  • Hi @joe I know it is a very old thread but I'm facing the same issue. When I stream music from spotify app directly to my Denon AVR (which has Spotify connect), I'm unable to change any settings, lik...
  • MartinT
  • Moderator
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Superuser Contribution tiktok and Spotify won't link

when iam on tiktok and want to add song to library i want to do that but first i need to link Spotify to tiktok but it won't .

  • Newbie
  • when iam on tiktok and want to add song to library i want to do that but first i need to link Spotify to tiktok but it won't .
  • Not applicable
  • 729 Views
  • 2 replies
  • 0 likes
  • 729 Views
  • 2 replies
  • 0 likes

Superuser Contribution Pixel 8 + Denon Home 250 issue with Spotify Connect

PlanPremiumCountryCzech RepublicDevicePixel 8 ProOperating SystemAndroid 14Spotify version8.9.40.509 My Question or IssueI have a Problem with Spotify Connect, I recently switched to Google Pixel 8 Pro and if I start listening to music with my Denon ...

  • Casual Listener
  • Plan Premium Country Czech Republic Device Pixel 8 Pro Operating System Android 14 Spotify version 8.9.40.509   My Question or Issue I have a Problem with Spotify Connect, I recently...
  • Susan_GP
  • Moderator
  • 327 Views
  • 3 replies
  • 0 likes
  • 327 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify says offline even when connected to WiFi/mobile data

Due to this spotify doesn't seem to sync with the server and so playlists disappear after a while without me deleting them. I have tried uninstalling and reinstalling, logging out and back in, force stopping the app and turning off lock screen widget...

  • Casual Listener
  • Due to this spotify doesn't seem to sync with the server and so playlists disappear after a while without me deleting them. I have tried uninstalling and reinstalling, logging out and back in, force ...
  • Marram0604
  • Visitor
  • 459 Views
  • 4 replies
  • 0 likes
  • 459 Views
  • 4 replies
  • 0 likes