Premium features not working

[blumeeni]

I downloaded the latest version of Spotify a few days ago. Since then, my account is "acting like" the free version...ads, limited skips, etc. I've been a premium subscriber for about a year & have never had any problems. I've tried logging out/in, and the old version is uninstalled. Any help/suggestions would be appreciated!

[user-removed]

After logging out did you turn the phone off and turn it back on and then login to the app?

[blumeeni]

Yes

[Joe]

First thing to check is that an active premium subscription is still shown here. On that page, make a note of the username shown - if it is a 10 digit number, make sure you are logging in with facebook, otherwise with the username shown.