Problem with 4G

[Conte97]

Plan

Premium

Country

 Italy

Device

Samsung Galaxy 9

Operating System

Android Pie

My Question or Issue

When i'm with 4G, musics don't load.

I must disconnect and reconnect the smartphone everytime i change a song

[Katerina]

Hey there @Conte97,

Thanks for posting and welcome to the Community!

We'd first recommend taking a look at this support site article.

If that doesn't do the trick, we'd suggest trying a clean reinstall of the app on your Android device by following these steps:

1. Head here and click Remove all devices
2. Go to your Spotify settings, scroll down to Storage and then clear the cache
3. From the Android home screen, tap Settings > Apps
4. Find Spotify in your list of apps, tap it and clear the cache and data. Then select Uninstall.
5. Switch your device off and wait a couple minutes.
6. Switch your device back on.
7. Open the Google Play Store then search for and install the Spotify Music app.

 Let us know how you get on 🙂