Prompted to "add payment method"

[Rundamental]

The spotify app on my Samsung Galaxy S5 is prompting me to add a payment method to my account. The words on screen read: "You've downloaded 24 albums and playlists, Did you know thats a premium feature? Update your payment method asap to keep your music." Online and in my receipts it clearly shows i have payed for premium, so my question is why the app is giving me a large red box in my spotify to update payements? Please help!

[user-removed]

Hi there!

I'd love to help you here! How are you currently subscribed to Spotify Premium? Through a gift-card?

Let me know,
Tim 🙂

[Rundamental]

I am a premium member, and I paid outright for the year (120$), but it doesnt recognize i have paid.

[user-removed]

I'm sorry to hear that!

Have you had a look at this Spotify support article: https://support.spotify.com/article/i-pay-for-premium-why-am-i-on-free/ 🙂

Cheers,
Tim

[Rundamental]

I have gone through these steps and nothing seemed to aid the issue. The weird thing is that I haver all of the benefits of the premium membership, it seems like the app is just bugged into telling me that my membership to premium is running out soon and I get a big red text box in the app that is trying to get me to add more payment information, when I have the bank statement saying that I have paid through the 9th of January 2019. It isnt pending, the transaction went through. Still quite confused.

[user-removed]

Do you have Spotify installed on any other devices? If so, do they have this same issue?

I'd really love to get you going!
Tim

[edotpan]

Thanks!