Spotify link doesn't show album cover?

[gr3ncha]

I use Samsung and google messages. Have always had this issue.

[MartinT]

Hi @gr3ncha, 

Thank you for your input on this. We've moved your post out of the IOS board as you mentioned this happens on your Android device. 

As @Joan asked in the original thread - does the link format affect the outcome? Did these workarounds linked by @AlejaR work for you? 

Keep us posted. 

[gr3ncha]

Hi Martin, I did not see "Spotify link doesn't show album cover?" On AlejaR link.

Ty

[MartinT]

Hi @gr3ncha, 

Thanks for getting back to us, 

the linked thread is a place where users have discussed a similar issue and have looked into possible solutions. Namely @kalepetals and @lowpolybrain have posted workarounds which you can try. 

Does the same thing happen when linking through other social media as well? If yes, then tell us which ones, we would like to look further into this. 

Keep us posted.

[gr3ncha]

I tried but still no luck. It doesnt happen on social media. Only google and android messages

[Novy]

Hey @gr3ncha,

Thanks for getting back to us. 

Would you mind confirming the make, model, OS version and the Spotify version currently running on your device?

Also, could you send over some screenshots where we can take a better look at what you're seeing from your end? 

We'll be on the lookout for your reply.

[gr3ncha]

 

 

 

[Eni]

Hey there @gr3ncha, 

Thanks for sending us this info. 

Could you send us another screenshot where we can see how you see the links displayed without the album cover? We'll take a closer look. 

Keep us posted.

[gr3ncha]

 

[Yordan]

Hi @gr3ncha,

Thanks for your cooperation!

Just to confirm, you've allowed Automatic previews, right? The option can be accessed via the Google Messages app by tapping your profile icon in the top right corner > Settings.

I see that you're using RCS messages. Could you try toggling the feature off (the option is also found in Google Messages' settings) to see if that does the trick?

Cheers 🤘

[gr3ncha]

Yes but no results

[Ivelina]

Thanks for the response @gr3ncha.

As the previous settings didn't work for you, then it's possible that there's an issue with your individual set-up so in this case it's best to get in touch with Google's support for further help. 

In the meantime, we from the Community are here if anything else comes up.

Take care!