Unable to login on Android

[ASDalton]

I can't login either, on Android phone. Whereas I login on a computer it recognises my username and password, if I put the same username and password on the phone it says it's wrong. 

I've already tried resetting the password twice, still has the same problem. 

[Alex]

Hi there @ASDalton,

Thanks for reaching out about this in the Community!

We've moved your post to the Android Help board.

Sorry to hear that you're having such an experience with the app.

We'd recommend running a clean reinstall of the app. Please follow the steps from this Spotify Guide exactly, as this will assure that all app data is cleared completely, before reinstalling.  Sometimes corrupted app cache can cause such issues.

Also, make sure that Battery optimization is not enabled for Spotify from the system app settings, as well as that the app is granted all permissions. These settings could be hindering the performance of the app.

If none of that helps, try using a different network and check if you get the same error.

Let us know how it goes.