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Hi there and welcome to the community,
You should get in touch with the spotify support team by using the online contact form or by tweeting @SpotifyCares on twitter.
If you get an auto reply back directing you to the help pages, just reply directly to that email (even if its from no-reply) and one of the employees will get back to you as soon as possible.
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Thank you. I have escalated this for you. You should receive a reply soon.
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Hey @morandomai
We're unable to find a case with the details you have provided. The case number will have been supplied when you initially contacted us, and should be 8 digits long.
Could you re-confirm the case number for your support request?
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…