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SOS when I change of country Spotify doesn't let me sign in

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SOS when I change of country Spotify doesn't let me sign in

I am from Argentina and everytime I go to another country Spotify automatically logs me out and doesn't let me sign in. It is the 3rd time that this happens to me. Here's what happened: I've trip from my country to Europe (London, Edinburgh and France). Spotify closed my original account when I arrived London so I made another one. When I arrived to Paris, Spotify closed the new one so I made one more. And if these was not enough, a few days after I came back to my country, Spotify closed the last one again.
As you can see, I need help since I've been obliged to keep on making different accounts in Spotify and also mails because the app do not let anyone use the same mail.
HOW CAN I MAKE THIS STOP?
Everyone should understand how annoying this thing is! Every week I keep on lossing my playlists..
I'd be grateful with anyone who at least tries to help or who could tell me why this happens. I am starting to think it discriminates people from other countries because I am not the only victim.. I know people who has deal with this.
Thanks,
Maira.
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6 Replies

Hi there and welcome to the community,

You should get in touch with the spotify support team by using the online contact form or by tweeting @SpotifyCares on twitter. 

 

If you get an auto reply back directing you to the help pages, just reply directly to that email (even if its from no-reply) and one of the employees will get back to you as soon as possible.

 


What's a Spotify Rock Star, and how do I become one?
Last.fm | Twitter

Backstage Intro - Meet Jordi!
What's it like to be in a Spotify Office?


Did I help? Please add a like!
Did I solve your issue? Please accept as the solution!


Hi Jordi, I've already tried that. Do you know how can I contact the Spotify support team? Any email?
Thanks

Do you have an 8 digit case number? I can ping the staff for you.

What's a Spotify Rock Star, and how do I become one?
Last.fm | Twitter

Backstage Intro - Meet Jordi!
What's it like to be in a Spotify Office?


Did I help? Please add a like!
Did I solve your issue? Please accept as the solution!


‪Yes, but in Argentina there are five numbers before: 54 9 11 6981-0079‬
Marked as solution

Thank you. I have escalated this for you. You should receive a reply soon.


What's a Spotify Rock Star, and how do I become one?
Last.fm | Twitter

Backstage Intro - Meet Jordi!
What's it like to be in a Spotify Office?


Did I help? Please add a like!
Did I solve your issue? Please accept as the solution!


Hey @morandomai 

 

We're unable to find a case with the details you have provided. The case number will have been supplied when you initially contacted us, and should be 8 digits long.

 

Could you re-confirm the case number for your support request?

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