Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Samsung Galaxy S4

Samsung Galaxy S4

So my previous Spotify account was linked to my Facebook.  Then my account was hacked and i had to cancel it.  I re-registered with Facebook and you guys were fantastic in getting my playlists back...They all show up fine in the Desktop app however when I login to Spotify on my phone, none of my playlists show up....Got any ideas on how to fix this?

 

Thanks Alot

Reply
5 Replies

It's worth checking that the facebook app logs into your facebook account then go to spotify's settings page and clear the cache and data at the bottom. Then restart spotify and it should now take you to the correct account.

Sadly...This did not resolve the issue.  Perhaps an uninstall/reinstall?

Give it a try 🙂

Still experinencing issues with Spotify and my Droid S4. 

 

The playlysts that are on the desktop version do not show up on my device.

 

Any assistance would be great

It's possible there's something still adrift in your account. Could you get in touch with the support team hereIf you get an automated response directing you back to the community or to the help pages, please reply to it to speed things along.

Suggested posts