Sena 10S AVRCP Issues with Spotify on Samsung S8

[tushalb]

Hi,

Firstly some important hardware data:

• Phone: Samsung Galaxy S8 on Android N 7.0
• Bluetooth: Sena 10S Motorcycle Bluetooth Communicator
• Spotify App version: 8.4.22.857 armV7 (using pro account)

The problem:

When i connect the Sena 10S to my phone, it connects fine BUT then I'm unable to start the music via the Sena 10S control dial. So then I have to tap play on the app on my phone following which I can't pause or play the music using the Sena 10S controls. 

The sound comes through fine when the track is playing and I'm always able to skip back and forth between tracks in my playlist using the Sena 10S controls. Only the Play & Pause action on the Sena 10S will NOT work.

This behaviour ONLY happens with the Spotify app and the Sena 10S.

Solutions tried:

• I have unpaired / repaired Sena 10S & phone multiple times to resolve.
• I have deleted BT App cache on the phone mutiple times.
• I have uninstalled and reinstalled the Spotify App on 3 occasions. 
• I have tried other bluetooth headset - unable to replicate issue.
• I have tried other app to play music and control action via the Sena 10S - unable to replicate issue.

So this seems to be an issue with AVRCP profile in the Spotify app when commands are sent from the Sena 10S. 

Can you please help resolve? 

Thanks,

Tushal

[Joe]

There has neen a string of reports concerning bluetooth controls no longer working. As support in the android section seems to be almost non-existent, can I suggest you report this to the support team direct here?

[tushalb]

Hi Joe, thanks for the response, but I didn't get your context - these are bluetooth control issues with Spotify App or the Galaxy S8 ? I'm presuming it is the former. Also, where can i read these aforementioned reports / complaints? I've been in touch with Spotify via their support email (available on the play store) they've provided some solutions but all have failed once again. 😞 

[tushalb]

I think i've resolved it: https://community.spotify.com/t5/Android/Bluetooth-Play-Pause-does-not-work-on-Android-app/m-p/25892...

Try it out and let me know.