Song can be played alone but not in playlist

[Hunter5234]

I have many songs added to my playlist from my PC and downloaded on my phone.

Only one song is appearing greyed out and isn't playing in the playlist even though it is downloaded. I can play it if i select it directly 

Plan

Premium

Country

Germany

Device

Huawei P10

Operating System

Android 9

My Question or Issue

How can i fix this / get the song to play in the playlist again?

I have tried to delete and re-add it to the playlist but it didn't help.

[Mihail]

Hey @Hunter5234,

Thanks for reaching out and welcome to the Community.

We recommend that you try downloading the playlist anew over a different internet network. If that doesn't fix things, let us know if this issue persists once you've performed a clean reinstall on the affected device. We recommend this step since it'll get you the latest app version with all necessary updates and remove any corrupted files from previous installations.

Also you can find detailed instructions on how to download music and podcasts for offline listening here. Make sure to have a look 🙂

Hope this was helpful for you. If you have questions, you know where to find us.

[Hunter5234]

Thanks a lot!

It seems to have worked but i will keep an eye on it in case it turns grey again. I forgot to mention that it worked fine for a week or two before it turned grey.

[Jeremy · Accepted solution]

Hey @Hunter5234,

Thank you for your reply and confirmation.

We're happy to hear that everything works as expected for you again. 

If anything comes up, just get back to us. We're always one reply away.

Cheers!