Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42799 Views
  • 66 replies
  • 25 likes
  • 42799 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878179 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878179 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26414 Views
  • 4 replies
  • 0 likes
  • 26414 Views
  • 4 replies
  • 0 likes

[Android][Playlists] Why does my playlist keep reshuffling?

So ever since I got a car with Bluetooth, I've noticed that when my Android phone connects, my playlist will reshuffle, and I'll lose the order of songs that I was expecting.And just now, while going through the play queue and deleting/reorganizing t...

  • Casual Listener
  • So ever since I got a car with Bluetooth, I've noticed that when my Android phone connects, my playlist will reshuffle, and I'll lose the order of songs that I was expecting. And just now, while goi...
  • 192 Views
  • 0 replies
  • 0 likes
  • Android
    Playlists
  • 192 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify no longer plays on the smartphone

My Question or Issuesince yesterday, Spotify no longer plays on the smartphone. I can still play music with my smartphone, e.g. control the PC, but when I put the audio output on the smartphone it no longer plays. I have already reinstalled the app, ...

  • Casual Listener
  • My Question or Issue since yesterday, Spotify no longer plays on the smartphone. I can still play music with my smartphone, e.g. control the PC, but when I put the audio output on the smartphone it ...
  • Alex
  • Spotify Legend
  • 592 Views
  • 6 replies
  • 1 likes
  • 592 Views
  • 6 replies
  • 1 likes

daily mix wont refresh.

I have a xiaomi mi 9t pro with android 10 miui 11 and for 4 months now the daily mixes did not change even once i tried to reinstall and clear catch both didnt help. I also have spotify on my computer lenovo thinkpad e570 with windows 10 and also the...

  • Visitor
  • I have a xiaomi mi 9t pro with android 10 miui 11 and for 4 months now the daily mixes did not change even once i tried to reinstall and clear catch both didnt help. I also have spotify on my compute...
  • 354 Views
  • 0 replies
  • 2 likes
  • 354 Views
  • 0 replies
  • 2 likes

Cant log in to my device

PlanPremiumCountryIrelandDeviceChill box maxOperating SystemAndroid My Question or IssueHi,I cant log in to Spotify on my android device. Currently receiving message ' you are set to offline, please go online to connect..'When I try to log in via fac...

  • Visitor
  •   Plan Premium Country Ireland Device Chill box max Operating System Android   My Question or Issue Hi, I cant log in to Spotify on my android device. Currently receiving messag...
  • AdamDamon
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Playlists] Disable Random Mode in Release Radar

Hey People, I love to check my new release radar every Friday. But there is no option to enable/disable random mode while using Spotify via Android App. I have to go back to another, usual playlist of mine, start a song, and switch off random mode th...

  • Newbie
  • Hey People,   I love to check my new release radar every Friday. But there is no option to enable/disable random mode while using Spotify via Android App. I have to go back to another, usual p...
  • Elena
  • Moderator
  • 881 Views
  • 1 replies
  • 0 likes
  • Mobile
    Playlists
  • 881 Views
  • 1 replies
  • 0 likes

Google home with several user and Spotify family ...

PlanFamilyCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid My Question or IssueHi there, I am using google home under which 2 speakers (HK Citation One Duo) are defined, this under my house where I have set Spo...

  • Casual Listener
  • Plan Family Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android   My Question or Issue Hi there, I am using google home under which 2 spe...
  • Cdelecole
  • Casual Listener
  • 611 Views
  • 2 replies
  • 0 likes
  • 611 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Android][Other] Web Player Randomly Connects. Stops playing through my phone speaker

So I've been playing music through my phone speaker but just today Spotify app started to glitch on me. I'll play a song and it will only play for a few seconds before it switches to playing on "web player chromebook" on its own. It's really really a...

  • Visitor
  • So I've been playing music through my phone speaker but just today Spotify app started to glitch on me. I'll play a song and it will only play for a few seconds before it switches to playing on "web ...
  • Xenia
  • Moderator
  • 344 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 344 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't download artist playlists

I'm wanting to download an artist's playlist, Diana Upton-Hill, but there's no button for downloading, just to save the songs to my music favorites. She has multiple albums, is there a reason I can't download any content?

  • Casual Listener
  • I'm wanting to download an artist's playlist, Diana Upton-Hill, but there's no button for downloading, just to save the songs to my music favorites. She has multiple albums, is there a reason I can't...
  • Jeremy
  • Spotify Legend
  • 1569 Views
  • 5 replies
  • 0 likes
  • 1569 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify plays songs outside of playlist

PlanFamilyCountryUSDeviceSamsung Galaxy 9Operating System My Question or IssueIf I am listening to a "90s r&b" playlist made by another user then every 1-4 songs a song from outside the playlist and even genre will play. I have not had this issue bef...

  • Casual Listener
  •   Plan Family Country US Device Samsung Galaxy 9 Operating System     My Question or Issue If I am listening to a "90s r&b" playlist made by another user then every 1-4 ...
  • Elena
  • Moderator
  • 412 Views
  • 3 replies
  • 0 likes
  • 412 Views
  • 3 replies
  • 0 likes

Superuser Contribution app not working

PlanPremiumCountrythe NetherlandsDeviceSamsung Galaxy A8 2018Operating System My Question or IssueThe spotify app stopped working on my phone since yesterday when I want to play music the bar just stays at 0:00 and all of my downloaded songs are gone...

  • Visitor
  •   Plan Premium Country the Netherlands Device Samsung Galaxy A8 2018 Operating System     My Question or Issue The spotify app stopped working on my phone since yesterday wh...
  • Mario
  • Spotify Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify for Android Not Posting to Instagram Stories, Home Page Unavailable

PlanPremiumCountryUSDeviceGalaxy Note 20Operating SystemAndroid My Question or IssueI cannot post to my instagram stories (I just get a blank page that is black at the bottom, fading to red at the top), nor can I access my home page. I just got a new...

  • Visitor
  • Plan Premium Country US Device Galaxy Note 20 Operating System Android   My Question or Issue I cannot post to my instagram stories (I just get a blank page that is black at the bottom...
  • Elena
  • Moderator
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution local files

PlanPremiumCountryUnited StatesDeviceLG K20 PlusOperating SystemAndroid 7.0 My Question or IssueAlright so, i've had local files for a couple of months now. They were working just fine at the time, and I was able to add them to my phone pretty easily...

  • Casual Listener
  • Plan Premium Country United States Device LG K20 Plus Operating System Android 7.0   My Question or Issue Alright so, i've had local files for a couple of months now. They were working...
  • Mihail
  • Spotify Legend
  • 446 Views
  • 3 replies
  • 0 likes
  • 446 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Android] Stop randomly switching songs when playing an album!

This drives me absolutely bonkers! I am suddenly unable to listen to an album starting at song 1, play the complete song, then move on to the next! Instead, I get about halfway before switching to another song in the same album spotify premium menber...

  • Visitor
  • This drives me absolutely bonkers! I am suddenly unable to listen to an album starting at song 1, play the complete song, then move on to the next!  Instead, I get about halfway before switchin...
  • Ivan
  • Spotify Legend
  • 580 Views
  • 1 replies
  • 0 likes
  • Android
  • 580 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs dont shuffle please help!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan anyone help my Samsung A50 won't shuffle songs plays the same 30 or 40 over and over,even...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Can any...
  • Ver
  • Spotify Legend
  • 424 Views
  • 3 replies
  • 0 likes
  • 424 Views
  • 3 replies
  • 0 likes

Samsung Galaxy A71 Lock Screen Controls

My Device is a Samsung Galaxy A71 5g running Android 10 The issue was that music controls would not show on the lock screen. I tried all of the other suggestions for making them show up (and I'm not sure if they are also required to make it work) inc...

  • Visitor
  • My Device is a Samsung Galaxy A71 5g running Android 10   The issue was that music controls would not show on the lock screen. I tried all of the other suggestions for making them show up (and...
  • 1210 Views
  • 0 replies
  • 0 likes
  • 1210 Views
  • 0 replies
  • 0 likes

Superuser Contribution Music randomly pauses

I'm so damn angry... I love spotify and now always randomly pauses my songs.... also in my car or any kind of bluetooth connection... I can't use it this way.... My android is the latest version, my spotify is the latest version blablabla.... Please ...

  • Casual Listener
  • I'm so damn angry... I love spotify and now always randomly pauses my songs.... also in my car or any kind of bluetooth connection... I can't use it this way.... My android is the latest version, my ...
  • Elena
  • Moderator
  • 238 Views
  • 1 replies
  • 1 likes
  • 238 Views
  • 1 replies
  • 1 likes

Superuser Contribution Liked Songs Missing from Artist Page

With the new 8.5.83.1075 update for Android 11, the "liked songs" button under the artists page is now gone. This makes it extremely inconvenient to navigate to ONLY your liked songs for those who don't want to shuffle the entirety of an artist's wor...

  • Visitor
  • With the new 8.5.83.1075 update for Android 11, the "liked songs" button under the artists page is now gone. This makes it extremely inconvenient to navigate to ONLY your liked songs for those who do...
  • Xenia
  • Moderator
  • 664 Views
  • 2 replies
  • 3 likes
  • artist page
    liked
    liked songs
  • 664 Views
  • 2 replies
  • 3 likes

Superuser Contribution Samsung S20 Plus, cannot play Spotify in background.

PlanPremiumCountryPhilippinesDevice(Samsung S20 plus.)Operating SystemAndroid 10, One UI 2.5 My Question or Issue Spotify shuts down a few seconds after lock screen. App is set to run in background already.

  • Visitor
  • Plan Premium Country Philippines Device (Samsung S20 plus.) Operating System Android 10, One UI 2.5    My Question or Issue   Spotify shuts down a few seconds after lock scr...
  • Mihail
  • Spotify Legend
  • 5040 Views
  • 1 replies
  • 0 likes
  • Background Play
    Samsung S20 Plus
  • 5040 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs aren't shown first by default in search anymore

PlanPremiumCountryUSADeviceSamsung Galaxy S9Operating SystemAndroid My Question or IssueHi everyone! I never have spotify problems but now I have one. I was making a playlist and as usual when using spotify I search for a song and a list of songs app...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy S9 Operating System Android   My Question or Issue Hi everyone! I never have spotify problems but now I have one. I was making a playlist...
  • Alex
  • Spotify Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • Search
    songs
  • 266 Views
  • 1 replies
  • 0 likes