Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 61729 Views
  • 68 replies
  • 26 likes
  • 61729 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28475 Views
  • 5 replies
  • 0 likes
  • 28475 Views
  • 5 replies
  • 0 likes

Superuser Contribution Playing from random playlist

PlanPremiumCountryCanadaDeviceSamsung Galaxy S7 edgeOperating SystemAndroid My Question or IssueHello, While playing my Discover Weekly playlist after 2 songs it will switch to a random playlist and automatically go into shuffle mode. I've since rest...

  • Casual Listener
  • Plan Premium Country Canada Device Samsung Galaxy S7 edge Operating System Android    My Question or Issue Hello,   While playing my Discover Weekly playlist after 2 songs ...
  • Jeremy
  • Spotify Legend
  • 499 Views
  • 3 replies
  • 1 likes
  • 499 Views
  • 3 replies
  • 1 likes

All of my playlists shuffle play and I can't turn it off

PlanFreeCountryAustraliaDeviceOppo ax5s My Question or IssueAll of my playlists only shuffle play and don't even play the whole playlist. I tried to toggle shuffle play off but I don't have the button that I need to click. They all do the same thing....

  • Visitor
  • Plan Free Country Australia Device Oppo ax5s     My Question or Issue All of my playlists only shuffle play and don't even play the whole playlist. I tried to toggle shuffle play o...
  • Emilia_8
  • Community Legend
  • 608 Views
  • 3 replies
  • 0 likes
  • 608 Views
  • 3 replies
  • 0 likes

Error: sn conexion a internet en todos los dispositivos

Buenas tardes, Desde esta semana estoy teniendo un problema con la aplicación, me aparece con el error sin conexión a internet, ya busqué en la comunidad y dice que desinstales, ya lo hice dos veces y nada. Al querer volver a loggearme se quedó en es...

  • Visitor
  • Buenas tardes,    Desde esta semana estoy teniendo un problema con la aplicación, me aparece con el error sin conexión a internet, ya busqué en la comunidad y dice que desinstales, ya lo ...
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Random pausing on bluetooth

My Question or IssueMusic keeps pausing when listening via bluetooth / Spotify Android app.Restarting phone or reinstalling Spotify usually doesn't help and my phone isn't set to battery saving mode. The android app is generally quite buggy (and has ...

  • Visitor
  •   My Question or Issue Music keeps pausing when listening via bluetooth / Spotify Android app. Restarting phone or reinstalling Spotify usually doesn't help and my phone isn't set to battery ...
  • CarlosE
  • Moderator
  • 1014 Views
  • 1 replies
  • 0 likes
  • 1014 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps disconnecting / playlist keeps stopping

PlanPremiumCountryBrazilDeviceSamsung Galaxy S8Operating SystemAndroid Pie My Question or IssueWhen playing a playlist, Spotify will play a few songs and then either:Stop playing the playlist, returning to the first song in pause mode (as if it had g...

  • Casual Listener
  • Plan Premium Country Brazil Device Samsung Galaxy S8 Operating System Android Pie   My Question or Issue When playing a playlist, Spotify will play a few songs and then either: Stop ...
  • Novy
  • Moderator
  • 829 Views
  • 3 replies
  • 1 likes
  • 829 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution [Android] Songs do not play anymore on my phone

PlanFamily PremiumCountryFranceDeviceLG G6Operating SystemAndroid 9 My Question or IssueThe songs do not play anymore on the app. I can start a song, but the progress bar remains at 00:00. I can move in the song time, but the progress bar remains unc...

  • Casual Listener
  • Plan Family Premium Country France Device LG G6 Operating System Android 9   My Question or Issue The songs do not play anymore on the app. I can start a song, but the progress ba...
  • Jeremy
  • Spotify Legend
  • 810 Views
  • 3 replies
  • 0 likes
  • 810 Views
  • 3 replies
  • 0 likes

Superuser Contribution App gets really slow if too many songs are downloaded

Plan: PremiumCountry: Turkey Device: Samsung Galaxy S9+Operating System: Android 10 Hello, Every time I download too many songs the app gets really slow; it takes forever to list albums or playlists let alone opening and playing them. The only soluti...

  • Newbie
  • Plan: Premium Country: Turkey   Device: Samsung Galaxy S9+ Operating System: Android 10   Hello,   Every time I download too many songs the app gets really slow; it takes forev...
  • Mihail
  • Spotify Legend
  • 1996 Views
  • 1 replies
  • 2 likes
  • 1996 Views
  • 1 replies
  • 2 likes

Superuser Contribution Local Files glitching

PlanFamily PremiumCountryGermanyDeviceHUAWEI LYO-L21My Question or IssueWhenever I try to play local files stored on my computer on my Smartphone it always glitches around, for example when it should say "Game's not over" it says "ovGanotme'ser" and ...

  • Casual Listener
  •   Plan Family Premium Country Germany Device HUAWEI LYO-L21 My Question or Issue Whenever I try to play local files stored on my computer on my Smartphone it always glitches around, for ...
  • Jeremy
  • Spotify Legend
  • 876 Views
  • 3 replies
  • 0 likes
  • local files
  • 876 Views
  • 3 replies
  • 0 likes

Solved!! Broadcast Storm Attack

Plan Premium Country Brazil Device Gome U7 Operating System Android 7 My Question or Issue Hi, good night I come to indicate a possible vulnerability in the spotify app for android. I did not touch my phone between 5:30 pm and 6:30 pm, but when analy...

  • Newbie
  • Plan Premium Country Brazil Device Gome U7 Operating System Android 7 My Question or Issue Hi, good night I come to indicate a possible vulnerability in the spotify app for andr...
  • EthanS1
  • Community Legend
  • 708 Views
  • 1 replies
  • 0 likes
  • 708 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists sumiram

Tenho plano Premium e desinstalei o aplicativo do meu Android. Depois que eu reinstalei as playlists foram perdidas. Quero elas de volta ou o cancelamento do plano. Aguardo retorno.

  • Casual Listener
  • Tenho plano Premium e desinstalei o aplicativo do meu Android. Depois que eu reinstalei as playlists foram perdidas. Quero elas de volta ou o cancelamento do plano. Aguardo retorno.  
  • Ivan
  • Spotify Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution The six bars on the home screen is not showing

PlanPremiumCountryUnited StatesDeviceASUS ZenFone MaxOperating SystemAndroid 7 My Question or IssueHi, The six bars on the home screen has stopped showing. I have uninstalled the app, cleared the cache, restart, and made sure I was using the latest v...

  • Regular
  •   Plan Premium Country United States Device ASUS ZenFone Max Operating System Android 7   My Question or Issue Hi, The six bars on the home screen has stopped showing. I have uni...
  • Ver
  • Spotify Legend
  • 400 Views
  • 1 replies
  • 0 likes
  • Android
  • 400 Views
  • 1 replies
  • 0 likes

Google Assistant not playing personal playlist despite linked Premium-Subscription

PlanPremiumCountryGermanyDevice(Samsung Galaxy 9)Operating System(Android Oreo) My Question or IssueWhen I'm asking Google Assistant to play a specific personal Playlist it just starts playing random stuff depsite in the Google Assitant settings it s...

  • Casual Listener
  • Plan Premium Country Germany Device (Samsung Galaxy 9) Operating System (Android Oreo)   My Question or Issue When I'm asking Google Assistant to play a specific personal Playlist...
  • Mathenos
  • Casual Listener
  • 1362 Views
  • 2 replies
  • 0 likes
  • 1362 Views
  • 2 replies
  • 0 likes

Google Assistant not playing personal playlist

PlanPremiumCountryUKDeviceHuawei P20 ProOperating SystemAndroid My Question or IssueHi, For some reason whenever I ask google to play my spotify playlist it plays a random playlist of the same name. I have tried many different iterations of playlist ...

  • Newbie
  • Plan Premium Country UK Device Huawei P20 Pro Operating System Android   My Question or Issue Hi,    For some reason whenever I ask google to play my spotify playlist it pl...
  • HeyJasmine
  • Casual Listener
  • 11928 Views
  • 3 replies
  • 7 likes
  • Google Assistant
    voice command
  • 11928 Views
  • 3 replies
  • 7 likes

[Android] Spotify plays random song while playing

Really frustrated with Spotify. While listening to my playlists on my android phone after a minute or two it will start randomly playing songs from the same album I have never listened to before. I have changed password uninstalled and reinstalled an...

  • Visitor
  • Really frustrated with Spotify. While listening to my playlists on my android phone after a minute or two it will start randomly playing songs from the same album I have never listened to before. I h...
  • AdSR
  • Roadie
  • 393 Views
  • 1 replies
  • 0 likes
  • Android
  • 393 Views
  • 1 replies
  • 0 likes

Superuser Contribution I Cant hear "TKKG" or "Die drei ???"

PlanPremium CountryGermany DeviceXiaomi Mi 9 liteOperating SystemAndroid 10 My Question or IssueI Cant hear "TKKG" or "Die drei ???". Everytime i Swatch for those Albums the Whole App cant be used anymore. I deleted the Cache and reinstalled the App....

  • Newbie
  • Plan Premium  Country Germany  Device Xiaomi Mi 9 lite Operating System Android 10   My Question or Issue I Cant hear "TKKG" or "Die drei ???". Everytime i Swatch for th...
  • Ver
  • Spotify Legend
  • 506 Views
  • 1 replies
  • 1 likes
  • 506 Views
  • 1 replies
  • 1 likes

Superuser Contribution Playlists perdidas

Tive que desinstalar o app do meu celular Android e quando fui reinstalar perdi todas minhas playlists. No computador continua funcionando. O plano é Premium e o pagamento é em cartão de crédito. Quero minhas playlist de volta no celular. Aguardo ret...

  • Casual Listener
  •   Tive que desinstalar o app do meu celular Android e quando fui reinstalar perdi todas minhas playlists. No computador continua funcionando. O plano é Premium e o pagamento é em cartão de créd...
  • Ver
  • Spotify Legend
  • 478 Views
  • 1 replies
  • 0 likes
  • 478 Views
  • 1 replies
  • 0 likes

Problem playing songs on Samsung Galaxy Watch

PlanPremiumCountry CyprusDeviceSamsung Galaxy WatchOperating SystemTizen 4.0.0.1 My Question or Issue Hello,The problem I have is that I downloaded a playlist on my smartwatch so I can listen to it offline while I am at the gym. On the app it shows t...

  • Casual Listener
  • Plan Premium Country  Cyprus Device Samsung Galaxy Watch Operating System Tizen 4.0.0.1   My Question or Issue  Hello, The problem I have is that I downloaded a playlist on ...
  • Fondoom
  • Visitor
  • 25909 Views
  • 10 replies
  • 16 likes
  • Android
    Galaxy
    music
    problem
    Samsung
    smartwatch
    Spotify
    watch
  • 25909 Views
  • 10 replies
  • 16 likes

Solved!!Superuser Contribution Memory available Galaxy Watch 3

PlanPremiumCountryBrazil DeviceGalaxy Watch 3Operating SystemTizen 5.5.0.1 My Question or IssueHi, I recently bought the Galaxy Watch 3 and I'm still learning how to use and play with it.I installed Spotify on it, but I have a problem downloading mus...

  • Casual Listener
  • Plan Premium Country Brazil   Device Galaxy Watch 3 Operating System Tizen 5.5.0.1   My Question or Issue Hi, I recently bought the Galaxy Watch 3 and I'm still learning how to u...
  • Novy
  • Moderator
  • 1655 Views
  • 4 replies
  • 0 likes
  • Galaxy Watch 3
  • 1655 Views
  • 4 replies
  • 0 likes

Superuser Contribution Android Spotify stops playlist when it runs into local file while playing via Chromecast

PlanPremiumCountryUSADeviceGoogle Pixel 5Operating SystemAndroid 11My Question or IssueI have some playlists that are a mix of local files and non-local files. The local files are on my PC. My Android phone has the playlist downloaded. If I play the ...

  • Casual Listener
  • Plan Premium Country USA Device Google Pixel 5 Operating System Android 11 My Question or Issue I have some playlists that are a mix of local files and non-local files. The local files are o...
  • Eni
  • Moderator
  • 1085 Views
  • 5 replies
  • 0 likes
  • 1085 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution [Android] Autoplay does not work

PlanPremiumCountrySwitzerlandDeviceSamsung Galaxy S9Operating SystemAndroid Version 10 My Question or IssueAutoplay doesn't work on mobile, i already tried reinstalling and made sure i am on the newest version. On desktop it works

  • Visitor
  • Plan Premium Country Switzerland Device Samsung Galaxy S9 Operating System Android Version 10   My Question or Issue Autoplay doesn't work on mobile, i already tried reinstalling and m...
  • Alex
  • Spotify Legend
  • 566 Views
  • 1 replies
  • 0 likes
  • 566 Views
  • 1 replies
  • 0 likes