Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 66429 Views
  • 68 replies
  • 26 likes
  • 66429 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28865 Views
  • 5 replies
  • 0 likes
  • 28865 Views
  • 5 replies
  • 0 likes

Solved!! Something went wrong

PlanPremium (Duo)CountrySpainDeviceMotorola Moto E4 PlusOperating SystemAndroid Nougat (7.1.1) My Question or IssueSo Spotify works fine on my computer but not on my phone. When I open the Spotify app on my phone, the homepage loads fine. I can scrol...

  • Casual Listener
  • Plan Premium (Duo) Country Spain Device Motorola Moto E4 Plus Operating System Android Nougat (7.1.1)   My Question or Issue So Spotify works fine on my computer but not on my pho...
  • user-removed
  • Not applicable
  • 2803 Views
  • 3 replies
  • 0 likes
  • 2803 Views
  • 3 replies
  • 0 likes

[Android][Other] Stop blocked artists from appearing in Album Picks section

Personally, I cannot stand the band Mayday Parade. Every time that they came on the radio, I'd have to skip them until I figured out how to block them. But now they're appearing in my album picks section despite being blocked? Is there any way that a...

  • Visitor
  • Personally, I cannot stand the band Mayday Parade. Every time that they came on the radio, I'd have to skip them until I figured out how to block them. But now they're appearing in my album picks sec...
  • user-removed
  • Not applicable
  • 380 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 380 Views
  • 1 replies
  • 0 likes

[Android][Podcasts] Podcast playback stops if you "skip" past the end of the episode

On my Android v. 8.5.89.901 (and previous versions as well) Typical scenario: the credits are playing on a podcast and you want to skip to the next one in the queue, but you want the current one marked as played, so you tap the skip 15s button a coup...

  • Newbie
  • On my Android v. 8.5.89.901 (and previous versions as well)   Typical scenario: the credits are playing on a podcast and you want to skip to the next one in the queue, but you want the current...
  • 242 Views
  • 0 replies
  • 0 likes
  • Android
    Podcasts
  • 242 Views
  • 0 replies
  • 0 likes

Superuser Contribution Malayalam Radio

I know Spotify had changed the way how the radio stations work. I don't have a problem with this at all. But when it comes to song radio for Malayalam (Indian language) it doesn't work at all. The radio playlists generated by the algorithm do not mak...

  • Gig Goer
  • I know Spotify had changed the way how the radio stations work. I don't have a problem with this at all. But when it comes to song radio for Malayalam (Indian language) it doesn't work at all. The ra...
  • Akash_AS
  • Gig Goer
  • 1134 Views
  • 4 replies
  • 0 likes
  • 1134 Views
  • 4 replies
  • 0 likes

Superuser Contribution Why I can't see the lyrics on my Spotify?

I can't find the lyrics now. But before it be there.PlanPremiumCountryIndonesiaDevice(Oppo Reno)Operating System(Android 10) My Question or Issue

  • Casual Listener
  • I can't find the lyrics now. But before it be there. Plan Premium Country Indonesia Device (Oppo Reno) Operating System (Android 10)   My Question or Issue  
  • Alex
  • Spotify Legend
  • 2071 Views
  • 1 replies
  • 0 likes
  • 2071 Views
  • 1 replies
  • 0 likes

Mi dispositivo Android no reproduce canciones / online

Buenas tardes , disculpen tengo un inconveniente con Spotify no reproduce ninguna canción ya probé con red 4G y con wi-fi el contador de los minutos no avanza se queda todo silenciado , ya intenté reinstalar la aplicación probé con otra cuenta y el i...

  • Casual Listener
  • Buenas tardes , disculpen tengo un inconveniente con Spotify no reproduce ninguna canción ya probé con red 4G y con wi-fi el contador de los minutos no avanza se queda todo silenciado , ya intenté re...
  • 411 Views
  • 0 replies
  • 0 likes
  • 411 Views
  • 0 replies
  • 0 likes

Superuser Contribution Podcast won't play from Android to DENON HEOS (only to Google Home)

PlanPremium FamilyCountryFranceDeviceSamsung Galaxy A40 (Android 10 / One UI 2.0) & MII 8 Lite (Android )Playing to DENON HS2 and CEOL and Yamaha TX NR676 amplifier...- latest firmware for all devices- latest spotify version for all devices Operating...

  • Casual Listener
  • Plan Premium Family Country France Device Samsung Galaxy A40 (Android 10 / One UI 2.0) & MII 8 Lite (Android ) Playing to DENON HS2 and CEOL and Yamaha TX NR676 amplifier... - latest firmw...
  • Eni
  • Moderator
  • 1321 Views
  • 3 replies
  • 1 likes
  • 1321 Views
  • 3 replies
  • 1 likes

Superuser Contribution galaxy s9 - new device web player (chrome) - can't remove

PlanPremiumCountryUKDeviceGalaxy 9Operating SystemAndroid My Question or IssueA new device has appeared on my account: web player (chrome). I'm already linked to Echo Dot and Sonos. I can't remove web player (chrome) as a device, it only plays throug...

  • Visitor
  • Plan Premium Country UK Device Galaxy 9 Operating System Android   My Question or Issue A new device has appeared on my account: web player (chrome). I'm already linked to Echo Dot and...
  • Fraek
  • Music Fan
  • 458 Views
  • 4 replies
  • 0 likes
  • 458 Views
  • 4 replies
  • 0 likes

Superuser Contribution Phone Keeps restarting when I use Spotify

PlanFree/PremiumCountry Device(Huawei YS6)Operating SystemAndroid 9) My Question or IssuePhone Keeps restarting when I use Spotify. I have re-installed the app several items and even cleared the cache and data

  • Visitor
  • Plan Free/Premium Country   Device (Huawei YS6) Operating System Android 9)   My Question or Issue Phone Keeps restarting when I use Spotify. I have re-installed the app several i...
  • Novy
  • Moderator
  • 529 Views
  • 1 replies
  • 0 likes
  • 529 Views
  • 1 replies
  • 0 likes

Solved!! Problem viewing songs' details on playlists

PlanPremiumCountryIsraelDeviceXiaomi Redmi note 3 Operating SystemAndroid 5.1.1MIUI 7.2.5.0My Question or IssueI've had spotify on my phone for a few years now and a few months ago a problem appeared where I could not see the details of songs while v...

  • Casual Listener
  • Plan Premium Country Israel Device Xiaomi Redmi note 3  Operating System Android 5.1.1 MIUI 7.2.5.0 My Question or Issue I've had spotify on my phone for a few years now and a few mont...
  • dan2803
  • Casual Listener
  • 454 Views
  • 1 replies
  • 0 likes
  • 454 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lyric not show up

PlanPremiumCountryIndonesiaDeviceHuawei Matte 20ProOperating SystemAndroid 10 My Question or IssueHello. I'm experiencing issue with my version of appLyrics just don't show up in my app.I've done delete cache, delete app data, and even reinstall my a...

  • Visitor
  • Plan Premium Country Indonesia Device Huawei Matte 20Pro Operating System Android 10   My Question or Issue Hello. I'm experiencing issue with my version of app Lyrics just don't show...
  • dewiditkurnia
  • Casual Listener
  • 458 Views
  • 2 replies
  • 0 likes
  • 458 Views
  • 2 replies
  • 0 likes

How Can I recover My Yahoo Email account without password?

Yahoo is one of the popularly known web platforms providing many services. You can do yahoo account recovery by following couple of steps. If you want to do Yahoo mail account recovery problem today you can do it by sending the code to the phone numb...

  • Casual Listener
  • Yahoo is one of the popularly known web platforms providing many services. You can do yahoo account recovery by following couple of steps. If you want to do Yahoo mail account rec...
  • 964 Views
  • 0 replies
  • 0 likes
  • Yahoo mail account recovery problem today
  • 964 Views
  • 0 replies
  • 0 likes

How Can I Fix Canon TR8520 printer wireless setup Issue?

Often, there are several cases, when you might get Canon TR8520 printer wireless setup issue, especially on the Operating system, that indicates, every time when we print something, due to some issues, we are unable to connect canon TR8520 printer to...

  • Casual Listener
  • Often, there are several cases, when you might get Canon TR8520 printer wireless setup issue, especially on the Operating system, that indicates, every time when we print something, due to some issue...
  • 333 Views
  • 0 replies
  • 0 likes
  • 333 Views
  • 0 replies
  • 0 likes

Superuser Contribution Filtered songs wont play on Amazon Echo Dot.

PlanPremiumCountryUKDeviceSamsung Galaxy S10 PlusOperating SystemLatest Android on 30/12/20 My Question or IssueIt works fine when I try to play filtered songs through my PC or through a different speaker, but as soon as I switch to Echo it just does...

  • Newbie
  • Plan Premium Country UK Device Samsung Galaxy S10 Plus Operating System Latest Android on 30/12/20   My Question or Issue It works fine when I try to play filtered songs through my PC ...
  • CarlosE
  • Moderator
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Solved!! (Why) Is Spotify using cellular for Behind the Lyrics?

PlanPremiumCountryNLDeviceMoto G7 PowerOperating SystemAndroid 10 My Question or IssueHi all,My data plan is a limited one, so I listen to (wifi-)downloaded content and have set Spotify to _NOT_ download using cellular through the in-app settings men...

  • Regular
  •   Plan Premium Country NL Device Moto G7 Power Operating System Android 10   My Question or Issue Hi all, My data plan is a limited one, so I listen to (wifi-)downloaded co...
  • panbrood
  • Regular
  • 688 Views
  • 2 replies
  • 0 likes
  • 688 Views
  • 2 replies
  • 0 likes

Superuser Contribution playlists changing automatically

per the title you guys, this company is apparently switching this when playing tunes on an android phone. samsung. OS ver 11.x is there a reason for this? bug? or are you guys out in CA going crazy with your attempts to understand what's inside human...

  • Gig Goer
  • per the title you guys, this company is apparently switching this when playing tunes on an android phone. samsung. OS ver 11.x is there a reason for this? bug? or are you guys out in CA going crazy w...
  • Alex
  • Spotify Legend
  • 376 Views
  • 1 replies
  • 1 likes
  • 376 Views
  • 1 replies
  • 1 likes

Superuser Contribution Problem with podcasts

For more than two weeks I am not able to download or listen any podcasts. There is no problem with Streaming or downloading Music. I even changed my phone (Huawei to Samsung A21), but the problem is still remaining. Thank You for Your Help! Alex

  • Visitor
  • For more than two weeks I am not able to download or listen any podcasts. There is no problem with Streaming or downloading Music. I even changed my phone (Huawei to Samsung A21), but the problem is ...
  • Ver
  • Spotify Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Solved!! Playlist cover image

PlanFreeCountryIndiaDeviceSamsung galaxy m51Operating SystemAndroid 10 My Question or IssueI am not getting the playlist cover image rdit option. I have tried logging out and unistall the app but it still doesn't work. I even tried clearing all the d...

  • Visitor
  • Plan Free Country India Device Samsung galaxy m51 Operating System Android 10   My Question or Issue I am not getting the playlist cover image rdit option.  I have tried logging o...
  • dinomight
  • Spotify Star
  • 659 Views
  • 1 replies
  • 0 likes
  • 659 Views
  • 1 replies
  • 0 likes

Bluetooth Codec

PlanPremiumCountry DeviceXiaomi Redmi Note 8 ProOperating SystemAndroid 9/10 My Question or IssueIn order to listen to music in the best quality that spotify has, via bluetooth headphones, is the AAC codec required on the headphones or is SBC enough?

  • Casual Listener
  • Plan Premium Country   Device Xiaomi Redmi Note 8 Pro Operating System Android 9/10   My Question or Issue In order to listen to music in the best quality that spotify has, via bl...
  • SAARussian
  • Casual Listener
  • 3463 Views
  • 2 replies
  • 0 likes
  • 3463 Views
  • 2 replies
  • 0 likes

Superuser Contribution Forward/back button from car multimedia doesn't work anymore.

PlanPremium/Family CountryBrasil DeviceMotorola G6 Operating SystemAndroid version 9 My Question or IssueI noticed that since the latest application update the forward/back buttons from my car multimedia stopped working. I already tried: * Uninstall ...

  • Regular
  • Plan Premium/Family   Country Brasil   Device Motorola G6   Operating System Android version 9   My Question or Issue I noticed that since the latest application upda...
  • PerryWerneck
  • Regular
  • 2035 Views
  • 7 replies
  • 1 likes
  • 2035 Views
  • 7 replies
  • 1 likes