Songs won't play for over a second

[NatBond2012]

Plan

Premium

Country

UK

Device

Samsung S10

Operating System

Android

My Question or Issue

Spotify suddenly won't play any song for longer than a second, no matter how many times I press play it will only come on for a second or less. It doesn't matter which part of the song it is at. It is not a wifi issue as the songs I am currently trying to play are downloaded onto my phone. I have restarted the phone and closed all apps. I have uninstalled and re-installed the app. I have made sure my phone settings dont have spotify on battery saver and is not optimised. I dont know what else I can do to make it work as I really dont know what is wrong with it.  

Any help would be amazing! 🙏

[Luan]

Hey, @NatBond2012 
Welcome to Spotify Community and thanks for reaching out here!

Sorry to hear that you're experiencing that kind of issue...

Initially, I'd like to suggest that you try to perform a clean reinstallation of the app on your device. Notice that this kind of reinstallation process is different than the quick one, so take a look at this support article to get help with it.

I hope that helps... Keep me posted!

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

[NatBond2012 · Accepted solution]

hi thanks for your help!

I managed to find out that it wasnt actually spotify but another app
interfering with it being able to play. It is sorted now 🙂

[Luan]

Hey there,
Thanks for keeping us in the loop and glad to hear this did the trick.

Since this helped solve the issue you were experiencing, we've marked your reply as a solution so that other users with a similar issue can find it more easily.
Don't hesitate to give us a shout if there's anything else we can help with. We'll be happy to lend a hand.

Have a great day 🙂