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Sound stops, restarts and then stops permamently

Sound stops, restarts and then stops permamently

Device: moto x style android 6.0

After a random amount of time, always less than 5 minutes, the sound will suddenly stop, immediately restart for a second and then permanently stop until I repress the play button. The problem only seems to occur with headphones, however I've tried using these headphones with a different phone and it works fine. Don't know if this is a Spotify or phone related problem. I've tried reinstalling spotify but still doesn't work.
Any help would be really appreciated! Cheers
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3 Replies

Are they wired or bluetooth? If wired, it sounds like a flaky connection which could be the phone connector if the headphones work with another device. See if you get the same thing listening to something other than spotify.

It doesn't seem to have the same problem when I use an internet radio app.
So for this reason I doubt it's the phone

I have the exact same problem.

 

Whatever the playlist I set, it start reading the first song, just few seconds, stops, and replay them again and again and again.

Even if I launch the third, the last, random song, it restart the first over and over.

I can't listen Spotify anymore.

 

It happends on my PC, Mac Pro, Mac Book and iPhone. Wifi, 4G, 3G, even when I use Spotify offline, I tried everything.

 

Have you some news about this problem ?

Thank you !

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