Spotify App for Android TV doesn't work

[altuco]

Plan

Premium

Country

Argentina

Device

Philips Full HD Android TV

Operating System

Android TV

My Question or Issue

The Spotify app for Android TV is not working. Songs play for 8 seconds without sound and then skip to the next song, again without sound. Other apps on the TV work fine. I cleared the cache, uninstalled the app, reinstalled it, and rebooted the TV, but nothing worked.

[nocturnus1]

Plan

Premium

Country

Czechia

Device

TCL 65C745

Operating System

Android 12

My Question or Issue

Spotify App does not play any sound on Android TV. All other TV and other app sounds work. Both the TV and the Spotify app have the latest version. Settings > Apps > Special app access > Display over other apps - is enabled for Spotify. The TV is connected to the router via an ethernet cable. The same problem is if I use wifi connection. According to comments on the market, many people with Android TV have this problem. What is the solution? Thanks

[bockolomew]

Go into your TV settings, go to advanced settings and reset your network settings. That solved this problem for me. 

[Novy]

Hey folks, 

Thanks for the reports.

For anyone still experiencing the issue, make sure to provide all the info that was previously requested by @AlejaR. This is so we can forward your reports to the teams that are looking into the issue.

On the other hand, we'd suggest giving @bockolomew's suggestion above a try to see if that fixes the issue for you as well.

Keep us posted.

[Shred00]

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For anyone still experiencing the issue, make sure to provide all the info that was previously requested by @AlejaR. This is so we can forward your reports to the teams that are looking into the issue.

---

Does it actually help/do anything or is this just "busy-work" to make it look like you are actually looking into this and not just ignoring your paying customers -- when actually you are not doing anything about it at all?

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On the other hand, we'd suggest giving @bockolomew's suggestion above a try to see if that fixes the issue for you as well.

---

With all due respect, this is**bleep** suggestion. If he went into his settings and simply corrected something that was actually wrong, well, then his problem doesn't even belong in this thread. If he simply went into his configuration and re-entered the existing values and this actually fixed his problem, his TV is broken and again, his report does not belong in this thread.

This thread is for reports of problems when all configuration is already correct and everything else on one's device/TV is working just fine and the ONLY thing not working correctly is the Spotify app.

There are also many people on this thread that are not using the app on TVs but on other devices such as Chromecast-with-Google-TV and other Android TV devices. All of those various devices are not broken such as @bockolomew's TV would appear to be (because just simply re-entering existing values into his configuration fixed his issue).

Can we please have some actual corrective action on this years-old issue with the Android-TV Spotify app?

[sameerjj]

Plan

Premium

Country

Canada

Device

Roku Streaming Stick+

Operating System

Software Version 14.0

My Question or Issue

I'm using the Roku app frequently. Today it stopped working where the app functions and thinks its playing audio but it's completely silent. There also no sound effects when moving through menus.

I uninstalled and reinstalled the app on Roku. Other apps on Roku such as YouTube are functioning well.

App Version 2024.11.04_11 release0v2.2.26902

[Vasil]

Hey folks!

Thank you for the patience while we're taking a look into this 🙌🏼

In order for our tech teams to understand the issue better we'd like to ask you for some additional assistance.
For now we only need your agreement (in a few words as a response to this thread) that you'd be ok with them taking a look at your account logs.

Once we have a few of you ready, we will ask you to reproduce & record the issue, providing us with a timestamp of when the issue has occurred, which will hopefully bring us closer to identifying what's going wrong.

Many thanks in advance for the assist! We'll be on the lookout for your replies 🙂

[Mariecaroline]

SAME problem But with a google tv

[Xime190]

Same problem, but its a Noblex TV

[ockels]

I'm okay with that.

[Dessi]

Hey @ockels,

Thanks for the confirmation!

To follow up on this, would it be possible for you to send us a video of the issue + timestamp from when the video reproducing this was created? With the timestamp and extra information the team will be able to look in more detail. We really appreciate your help!

@Xime190 @Mariecaroline Would you be okay with what @Vasil asked here?

We'll be on the lookout for your reply.

[ScarletInferno]

This issue has been happening for over 3 months over Wifi Connection and Ethernet.

When did this last happen?: 27 Nov 2024 @ 2030 (GMT) 

Make, model and OS/Firmware of affected device: Samsung Q65BA 55 TV. Software version T-NKLBDEUX-1651.8. Model: QE55Q65BAUXXU

Spotify version: 2024.11.20_3-62128dd E release-v2.281-3-997cb6126-utcmlpvh HEAD-v3.205.189-g26300ce7 2.1.57

[jduarte]

I have the same problem on a Android box (MEO TV Box 4k - DIW3930) . Plays for a few seconds in silent then skips to next track until the playlist ends. 

Start happening last week. 

[FlorentinoPena]

Hi I have an onn. 4k pro for a few days since I started using the device Spotify works fine but since yesterday the issue appeared, I reset the app clear cache and reinstall the app but the problem persist, then I reset the Google tv to factory reset the app work fine again but after some time it happened again also noted that videos play fine, I'm from Colombia I updated Google tv to the latest version I'm on Ethernet but also tested on wifi the music doesn't play and it skips to the next song, but video play fine, on other devices (windows and Android phone) there's no issue 

[Johnlak]

Found the solution!

I've had the same problem for weeks/months (Android TV - Sony OLED) and tried all below:

- 3x Reinstall app

- 2x Reboot TV

- 2x Reset network settings

- Connected via 2.4GHz and 5GHz

- Unplugged all devices from TV

- Tried using different, including a brand new Spotify account

All these did not make any difference.

Solution:

1. Connected to my mobile hotspot, it started working! This led me to>

2. Restarted wifi router, Spotify works perfectly.

I know this is weird, beacuse I've had full speed internet connection for several months without the need to restart the router.

Feed this info to the tech guys, this may not an issue with the app but possibly the IP or some network config detection by the Spotify servers and ultimately not letting the TV app streaming correctly.

Hope this helps everyone!

[Shred00]

Restarting your router may have been a solution for your particular problem but the hundreds or thousands of other people here on this thread don't have the same problem and your solution does not work for them.  We've all tried such a simple operation, many times.  That is to say, if simply restarting your router fixed a problem for you then you didn't have the problem that everyone in this thread is experiencing.  Your experience and solution should not be regarded by the Spotify engineers when trying to diagnose the much more persistent issue that everyone else here in this thread is having.

[OscarDC]

Hey folks,

Thank you for your messages.

Since this behavior could be related to the network permissions, we'd recommend trying with a mobile data hotspot as mentioned previously by @Shred00 to see if it makes any difference.

If the issue persists with the hotspot connection, could any of you record a short video (from the moment when you're connecting to the mobile hotspot and logging into the app on the TV) so we can take a better look at the whole process from the start? You can attach it to your next response by using the Insert Video option in the post editor. You can also upload it to YouTube or Google Drive and share the link with us (make sure the video has the permissions for anyone to see it).

We'll be waiting for your response. 

[#18]

i am trying to use spotify through my TV but i am facing issues. in the past, i had no issues, however a few days ago i faced a sudden issue. my spotify was playing, but there was no sound. the songs were skipping on their own too. i tried to troubleshoot by going onto youtube and normal TV channels to test the audio, and it was working perfectly fine, hence it is not my TV speakers that were having problems. it was the spotify app on my TV that had issues.