Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42641 Views
  • 66 replies
  • 25 likes
  • 42641 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878120 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878120 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26398 Views
  • 4 replies
  • 0 likes
  • 26398 Views
  • 4 replies
  • 0 likes

Superuser Contribution KNOWN UNRESOLVED ISSUE FOR YEARS - Spotify redownloads all songs every phone restart

PlanPremiumCountryPolandDeviceXiaomi Redmi Note 4XOperating SystemAndroid 7 (MIUI) -> 7.1.2 (custom systems since there)-> 8 -> 8.1 -> 9 -> 10My Question or IssueAs title says - almost every reboot Spotify resets songs location to internal storage an...

  • Music Fan
  • Plan Premium Country Poland Device Xiaomi Redmi Note 4X Operating System Android 7 (MIUI) -> 7.1.2 (custom systems since there)-> 8 -> 8.1 -> 9 -> 10 My Question or Issue As t...
  • EarlPurple
  • Roadie
  • 3694 Views
  • 26 replies
  • 11 likes
  • 3694 Views
  • 26 replies
  • 11 likes

Superuser Contribution Share to Instagram Story Option Just Gone

PlanPremiumCountryIndonesiaDeviceXiaomi Redmi Note 5Operating SystemAndroid 8.1.0 My Question or Issue I just updated my spotify app and got the 'share to instagram story' option. I tried and it works. But when I tried for the second time (the next d...

  • Casual Listener
  • Plan Premium Country Indonesia Device Xiaomi Redmi Note 5 Operating System Android 8.1.0   My Question or Issue  I just updated my spotify app and got the 'share to instagram stor...
  • BradleymcAlliste
  • Newbie
  • 8591 Views
  • 25 replies
  • 1 likes
  • 8591 Views
  • 25 replies
  • 1 likes

Superuser Contribution No Sound on Instagram Stories

I can easily share to Instagram Stories but for some reason, the sound won't play. I've checked the sound on/off button when posting in stories and it's not the issue. PlanPremium CountryPhilippines DevicePoco F2 Pro Operating SystemAndroid 10, MiUI ...

  • Newbie
  • I can easily share to Instagram Stories but for some reason, the sound won't play. I've checked the sound on/off button when posting in stories and it's not the issue.    Plan Premium &...
  • buckle42
  • Visitor
  • 64616 Views
  • 27 replies
  • 5 likes
  • 64616 Views
  • 27 replies
  • 5 likes

Superuser Contribution Why can't I change the order of my songs in my playlist

I can't change the order of my songs in my playlist there's no filter button every time I click the edit playlist it only shows up to change the picture never the songs nothing is working I've looked at other solution and everytime I see someone say ...

  • Visitor
  • I can't change the order of my songs in my playlist there's no filter button every time I click the edit playlist it only shows up to change the picture never the songs nothing is working I've looked...
  • Not applicable
  • 42529 Views
  • 12 replies
  • 2 likes
  • 42529 Views
  • 12 replies
  • 2 likes

Pause button on Bluetooth headphones/earbuds doesn't work properly (ongoing bug for years)

PlanPremium CountryFrance DeviceAny Android device Operating SystemAndroid My Question or IssueThis has been an issue for years and nothing has been done to fix it. I have had multiple devices in the meantime and have tried any troubleshooting and no...

  • Visitor
  • ...his creates awkward situations in public when I quickly want to pause music to talk to someone or listen to a public announcement but I can't because the button doesn't work and I need to grab my phone f...
  • 40 Views
  • 0 replies
  • 0 likes
  • 40 Views
  • 0 replies
  • 0 likes

Superuser Contribution Volume turns up to max by itself constantly

I have Spotify premium family membership. As of today the volume keeps shooting up to max constantly by itself on all my familys accounts. It's super annoying any help would be great. Oh and 2020 wrapped still ain't working.

  • Newbie
  • I have Spotify premium family membership. As of today the volume keeps shooting up to max constantly by itself on all my familys accounts. It's super annoying any help would be great.   Oh and...
  • Skyx1
  • Newbie
  • 27116 Views
  • 51 replies
  • 18 likes
  • 27116 Views
  • 51 replies
  • 18 likes

Superuser Contribution Missing tracks in playlist android auto

Hi, connected my phone to my car via android auto. My playlist appears fine in the car, however there are numerous tracks missing from the playlist on the car display but all present on my phone. Any one able to offer some advice?PlanPremiumCountryUk...

  • Casual Listener
  • Hi, connected my phone to my car via android auto. My playlist appears fine in the car, however there are numerous tracks missing from the playlist on the car display but all present on my phone. Any...
  • phex89
  • Casual Listener
  • 876 Views
  • 6 replies
  • 0 likes
  • 876 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify connect volume control

PlanPremiumCountryFranceDeviceNothing phone 1 - Xiaomi pad 5Operating SystemAndroid I use the Xiaomi pad 5 as principal deviceI use the smartphone nothing phone 1 as control deviceI Can change music but I don't have the volume controlIS it normal ? R...

  • Newbie
  • Plan Premium Country France Device Nothing phone 1 - Xiaomi pad 5 Operating System Android   I use the Xiaomi pad 5 as principal device I use the smartphone nothing phone 1 as control ...
  • OscarDC
  • Moderator
  • 64 Views
  • 1 replies
  • 0 likes
  • 64 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover Weekly not updating

I'm a prolific playlister and follow many different users discover weekly which I harvest for playlist content. in recent weeks the playlists have not been updating. I've tried signing out and back in clearing cache etc but no luck. I do use private ...

  • Regular
  • I'm a prolific playlister and follow many different users discover weekly which I harvest for playlist content.   in recent weeks the playlists have not been updating.    I've trie...
  • ShayAnhai
  • Casual Listener
  • 837 Views
  • 10 replies
  • 0 likes
  • 837 Views
  • 10 replies
  • 0 likes

Solved!!Superuser Contribution Google Casting to Smart Speakers constantly interrupted/stopped for no reason

PlanPremiumCountryNetherlands DeviceGoogle Pixel 6 ProOperating SystemAndroid 14App Version8.8.92.700 My Question or IssueSince there is no specific place for feedback/issues about Assistant/Google Casting integration I will put it here: Since a whil...

  • Gig Goer
  • Plan Premium Country Netherlands   Device Google Pixel 6 Pro Operating System Android 14 App Version 8.8.92.700   My Question or Issue Since there is no specific place for feed...
  • lachik
  • Newbie
  • 2406 Views
  • 21 replies
  • 1 likes
  • Casting
    Chromecast Google Home
    Google Assistant
    Smart Speakers
  • 2406 Views
  • 21 replies
  • 1 likes

Superuser Contribution Spotify causes significant battery drain on Pixel 8 Pro

Pixel 8 Pro, Android 14, Spotify Premium build 8.8.76.667, Sweden. Brand new phone and first day of use, and installed the app earlier today. Spotify has somehow managed to drain 38% (!) of battery with 4 minutes screen time and 4h 44 mins background...

  • Regular
  • Pixel 8 Pro, Android 14, Spotify Premium build 8.8.76.667, Sweden.   Brand new phone and first day of use, and installed the app earlier today.  Spotify has somehow managed to drain 38% (...
  • Bastyyy
  • Newbie
  • 31767 Views
  • 116 replies
  • 26 likes
  • 31767 Views
  • 116 replies
  • 26 likes

Superuser Contribution Keep getting logged out in paired car

I have paired the Spotify app in my volvo ex30 to My account but I keep getting logged out randomly? Could be a set time. This is extremely annoying as would have to stop the car to re-pair with my account. Why won't it stay logged in like the main a...

  • Casual Listener
  • I have paired the Spotify app in my volvo ex30 to My account but I keep getting logged out randomly? Could be a set time. This is extremely annoying as would have to stop the car to re-pair with my a...
  • Dessi
  • Moderator
  • 748 Views
  • 9 replies
  • 0 likes
  • 748 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution Dj repeats same songs

If I'm listening to the DJ AI channel on mobile and pause it, when I start listening on desktop, it usually picks up where I left off. If I listen for a while, then go back to mobile, it starts back where I paused on mobile earlier and plays all the ...

  • Casual Listener
  • If I'm listening to the DJ AI channel on mobile and pause it, when I start listening on desktop, it usually picks up where I left off. If I listen for a while, then go back to mobile, it starts back ...
  • user888888889
  • Regular
  • 18101 Views
  • 36 replies
  • 4 likes
  • 18101 Views
  • 36 replies
  • 4 likes

Superuser Contribution Spotify kids availability in Belgium?

Dear,I'm part of a family plan, and I would like to have access to Spotify kids. Unfortunately, this is not available in Belgium yet, on Android at least.Is there an ETA as to when it will be available? Kind regards,Joey

  • Casual Listener
  • Dear, I'm part of a family plan, and I would like to have access to Spotify kids. Unfortunately, this is not available in Belgium yet, on Android at least. Is there an ETA as to when it will ...
  • InPadure
  • Newbie
  • 1076 Views
  • 4 replies
  • 0 likes
  • 1076 Views
  • 4 replies
  • 0 likes

Playback Error Preventing Audiobook Purchase

PlanFamily Premium (not the account manager)CountryUSADeviceSamsung A54Operating SystemAndroid 14BrowserChrome 129.0.6668.100 My Question or IssueI'm trying to buy an audiobook but it keeps showing an error: "Playback disabledSpotify won't work if yo...

  • Casual Listener
  • Plan Family Premium (not the account manager) Country USA Device Samsung A54 Operating System Android 14 Browser Chrome 129.0.6668.100   My Question or Issue I'm trying to buy an aud...
  • 46 Views
  • 0 replies
  • 0 likes
  • 46 Views
  • 0 replies
  • 0 likes

Superuser Contribution Unable to login or listen to song via spotify on Android 14.

When I attempt to login into Spotify or listen to a song on my android device via the data plan nothing works. If I connect to WIFI everythign works fine. I can also confirm that app other apps like facebook, Youtube still work witht he data plan fro...

  • Casual Listener
  • When I attempt to login into Spotify or listen to a song on my android device via the data plan nothing works. If I connect to WIFI everythign works fine. I can also confirm that app other apps like ...
  • Vasil
  • Moderator
  • 246 Views
  • 6 replies
  • 0 likes
  • 246 Views
  • 6 replies
  • 0 likes

Eliminar canciones que me gustan

Hola, quisiera saber como hago para eliminar todas las canciones que tengo marcadas con "Me gusta". Solo puedo hacerlo sacando el corazón 1 por 1.

  • Visitor
  • Hola, quisiera saber como hago para eliminar todas las canciones que tengo marcadas con "Me gusta". Solo puedo hacerlo sacando el corazón 1 por 1.
  • fred_01
  • Visitor
  • 38526 Views
  • 4 replies
  • 0 likes
  • 38526 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify App for Android TV doesn't work

PlanPremiumCountryArgentinaDevicePhilips Full HD Android TVOperating SystemAndroid TV My Question or IssueThe Spotify app for Android TV is not working. Songs play for 8 seconds without sound and then skip to the next song, again without sound. Other...

  • Casual Listener
  • Plan Premium Country Argentina Device Philips Full HD Android TV Operating System Android TV   My Question or Issue The Spotify app for Android TV is not working. Songs play for 8 seco...
  • Baylorcmh
  • Visitor
  • 25121 Views
  • 169 replies
  • 24 likes
  • 25121 Views
  • 169 replies
  • 24 likes

Superuser Contribution Let me permanently disable Smart Shuffle

Plan: PremiumCountry: USADevice: Pixel 3xl I do not want to use Smart Shuffle, at all, ever. For the past few months it has been screwing up my Liked Songs and it is extremely annoying. When I turn off shuffle because I am in a block of songs I want ...

  • Newbie
  • Plan: Premium Country: USA Device: Pixel 3xl   I do not want to use Smart Shuffle, at all, ever. For the past few months it has been screwing up my Liked Songs and it is extremely annoying. ...
  • genegarber
  • Newbie
  • 100905 Views
  • 114 replies
  • 783 likes
  • 100905 Views
  • 114 replies
  • 783 likes

Solved!! Shazam - not able to connect to Spotify premium

PlanPremiumCountryU.S.A.Device(Samsung Galaxy S10)Operating System(Android Version 9; One UI version 1.1)My Question or IssueMy Spotify premium account was connected to my Shazam app (as the default streaming service). But I noticed songs I Shazam no...

Screenshot_20191103-113616_Shazam.jpg Screenshot_20191103-114001_Shazam.jpg
  • Newbie
  • Plan Premium Country U.S.A. Device (Samsung Galaxy S10) Operating System (Android Version 9; One UI version 1.1) My Question or Issue My Spotify premium account was connected to my Shazam ap...
  • MAxZzot
  • Visitor
  • 10771 Views
  • 14 replies
  • 0 likes
  • Android
    Connection failed
    Shazam
  • 10771 Views
  • 14 replies
  • 0 likes