Spotify Connect doesn't play on Bose Soundbar 500

[MissSunshineLin]

Plan Premium

Country Australia

Device Samsung Galaxy 21

Operating System

Android Oreo

My Question or Issue

Since a couple hours ago, Spotify doesn't play on my Bose Soundbar 500 anymore. I can see Spotify in the Bose app on my Android phone. However when I chose a song or playlist, it just doesn't play. I can see the Soundbar from Spotify Connect. But when I chose my soundbar there, it also doesn't play. I didn't change wifi or Spotify or Bose settings at all. I also restarted my phone and Soundbar. Can anyone help please? Thank you!

[AlejaR]

Hey there @MissSunshineLin,

Thanks for posting in the Community and welcome.

There are a couple of things you can try here to see if you notice changes:

• Unlink the Bose app on your account page> Manage apps. There you can remove the apps you've given access to your Spotify account. To unlink your account, you just have to locate Bose (if available) and click on the Remove Access button. You can link your accounts again by following these steps.
• Perform a clean reinstall of the Spotify app on your mobile device. By doing that, the app can be up-to-date, and you can make sure the cache is not leading to this inconvenience. You can see the steps for a clean reinstall here.
• Make sure your soundbar firmware is up-to-date. You can double-check by following these steps.

If the above doesn't do the trick, would you mind sharing with us the exact Spotify version you're running on your device?

Keep us in the loop!

[dewdrop77]

Hi, 

i have the exact same issue. I just changed my phone from Samsung S21 to Samsung S24 Ultra and now the Sound bar does not show up in the connected devices in my phone. I can see however my laptop for example that is connected to the same spotify account.

I have:
1. reinstalled the bose app

2. deleted and re-added the spotify account in the bose app

3. reinstalled spotify on my Samsung phone

4. disabled and re-enabled the spotify connect control in my phone under settings.

What else dear Spotify??

[MihailY]

Hey @dewdrop77,

Thanks for reaching out and kudos for the troubleshooting you've done so far.

As a next step, we'd recommend the following:

• Factory reset the soundbar.
• Restart your router and/or connect the phone and the soundbar to a hotspot to exclude your network as a possible cause for this.
• Check if your firmware is up to date.

If the hotspot suggestion works, send us a few screenshots of the network settings of your Bose app so we can troubleshoot this further.

We'll be on the lookout for your response.