Spotify Download Post Issue

[Cristianobueno]

Plan

Premium

Country

Brazil

Device

Moto G5s Plus

Operating System

Android 9.0

My Question or Issue

My problem is, every time the download comes out,

I've never seen a program fail so much in life to do it like spotify!

Every time spotify pulls out the download in the middle of the day and i have to spend my internet to listen to music as the download disappears, fades, evaporates, i find it absurd why i pay every month to have to download and the download simply delete alone !!!!!

I wanted a practical solution because I already installed, uninstalled, installed again and nothing solves, and every time updates spotify too it seems that comes back worse. 

Thanks for your attention, if someone reads this right?

And right now the download is out again!

[Luan · Accepted solution]

Hey, @Cristianobueno 
Welcome to Spotify Community and thanks for reaching out here!

Firstly, I recommend that you take a look at this following possible reasons your downloads might removed:

• You've downloaded music to more than 5 devices.
• You haven't been online with Spotify at least once in the last 30 days. 
• If you've recently reinstalled the app.
• Your Spotify app needs updating. 
• Your SD card (if your device has one) has become compromised (dislodged, corrupted, etc.) 
• The content's no longer available on Spotify.
• Tracks in some playlists are updated regularly, meaning tracks might be removed. 

If everything is correct, and the issue persists, I recommend a clean reinstallation of the app to shoot this misbehavior...

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg