Announcements
Happy Values Week! Today we celebrate *Inclusion* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify Mini Player Concept

Spotify Mini Player Concept

I'm on Spotify premium iv gotten a new phone but cannot log in with it .

Just keeps offering me free trial.

When I give my email address it's saying if logged on with Facebook all my stored music is gone I can't play music but payments are still being taken from my account. 

How do I sort this .

How can I cancel my account when I'm logged in it won't allow me how can I cancel my payments of it won't allow me to log on and cancell

Reply
1 Reply

Log in with your spotify user name and not your email address. The log in screen is wrong and confusing and its high time Spotify amended it to remove the email reference.

Suggested posts